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VPN established and RDP client required!

NOTE: If you are off-campus, you need a VPN connection established for these instructions to work.

Using Sassafras KeyServer to Check Lab Computer Availability and Connect Remotely

You can see if computers in ITS, Library and VPA computer labs are available for in-person on premise or remote access, and connect remotely to computers using the Sassafras KeyServer web interface in any web browser. Remote connections require VPN and an RDP client on your computer. See the ITS Remote Access documentation on Answers for more information about VPN and RDP.

  1. Visit Sassafras KeyServer in any web browser at https://its-key-01.ad.syr.edu/ .
  2. Choose from the list of labs (Library, Public, Whitman or VPA) across the top navigation bar. Here we've chosen VPA Labs.
  3. This dashboard contains widgets showing available and total computers in the various VPA Computer Labs and computers available for remote access. Click a widget for the lab you're interested in visiting in person or using remotely for more information.  Here we've chosen Drama 936.
  4. In the list that appears, you see computers Available or In Use, their installed operating system, and if the computer is Available a Connect option if the computer is supported for remote use. If you plan to visit the lab in person, ensure the lab has enough Available capacity before visiting. If you want to use a computer in the lab remotely, first ensure you are connected to the campus network over VPN if you are working off-campus, and have a Microsoft Remote Desktop Protocol (RDP) client installed on your computer or mobile device, and click the Connect icon next to an Available computer or on the top navigation bar to choose any available computer.
  5. A new window will appear, with a Download link to download an RDP connection file (named connect.rdp) you can use in your Microsoft Remote Desktop client software to connect to the remote lab computer. 
  6. If you're off campus, ensure you have a VPN connection to the campus network. Then, find the connect.rdp file in your browser's Downloads folder and double-click it to open it with your Microsoft Remote Desktop client software. Authenticate with your NetID and Password, and you'll be connected to the remote lab computer.
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