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For mailing list managers.

Step-by-step guide to managing subscribers for your mailing list 

Login to Listserv

Before managing your list you need to be logged-in to Listserv with your list owner e-mail address. If you are already logged-in you can skip to Managing and Reviewing Subscribers. Otherwise, follow these steps to log in:

  1. Go to listserv.syr.edu and click on List Management Interface under For List Owner/Moderators. You should go to a web page that says Login Required.
  2. Listserv manages passwords separately from other computer services at SU. To log in, you must use a password that you obtained from Listserv. If you already have a Listserv password, enter your email address and password, then click on Log In. If login works you will return to your list's page, and you can skip to Managing and Reviewing Subscribers or Managing List Owners.
  3. If you don't have a Listserv password or have forgotten it, click on the blue text get a new LISTSERV password above the text entry fields.
  4. The next page should say Register LISTSERV Password. Enter your list owner e-mail address (your personal address, not the list's address.) Then enter the password you'd like in both password fields, and click on Register Password. You should go to a web page with the title Confirmation Sent.
  5. Check for new mail from Listserv with a subject that starts with Command confirmation request. To confirm your password, open the mail and click on the URL near the top. You should go to a web page that includes the text Your new password was registered successfully.
  6. Now you need to go back to opening your list's home page. However, this time you will be able to login with the password you registered.

Managing and Reviewing Subscribers

To manage your list's subscribers, use the List Management tab at the top of your list's home page. If the List Management tab is not present then you need to login to Listserv as described in the previous section. If you did log in, but the tab is still not present, try quitting from your browser and starting over. Sometimes that's necessary for new list owners.

With the List Management tab present, click on it and then on Subscriber Management. You should go to the Subscriber Management page, and see two choices near the top, Single Subscriber and Bulk Operations. Also, at the bottom of the page are links for reviewing the list of subscribers on a web page, or receiving the list via email.

As you can see from the web page, the Single Subscriber choice allows you to search for existing subscribers to manage. Below that is a section for adding new subscribers one at a time.

You can also add a list of subscribers from a file on your computer. To do that, follow these steps:

  1. Open a program which will allow you to create a plain text file with no formatting. In Windows, you can create a plain text file using Notepad. In Mac OS X you can use programs such as TextWrangler or BBEdit. TextEdit cannot be used.
  2. Create a file with the list of email addresses you want to add. Put one address on each line. For each address you can also include the person's name. To include a name, put it on the same line following the email address.
  3. Save the file. If you are using a program with a Save As option, choose the option which creates a plain text file.
  4. Click on Bulk Operations on the Subscriber Management web page. You'll see there are different function options. The default, Add, is normally used. Be sure the selected option is correct.
  5. Click on the Browse... button and select the file with the list of subscribers.
  6. Click on Import to perform the upload. Depending on the number of addresses, the import may take a short time to complete. When it completes, Listserv will display a success message at the top of the page, or may list errors which were encountered. If there are errors, you can repeat the upload after correcting them.
  7. After the upload, you may wish to click on the Single Subscriber tab, then use one of the links at the bottom of the page to review the updated list of subscribers.