SU ITS and SOE IT offer several options for remote access to systems and data at the University. The right choice for you depends on your individual needs and circumstances. This page is intended to serve as an overview of the available options, and provide a guide for access specific systems and data. If you have questions, contact SOE IT using OrangeTracker by emailing firstname.lastname@example.org
Available Options for Remote Access
University-managed Microsoft Windows 10 mobile device
Managed PC laptops and tablets running Windows 10 benefit from an always-on Virtual Private Network (VPN) called Device Tunnel, making them trusted endpoints of the University network. Using one of these devices when away from campus should provide access to all of the same services expected when on campus: MySlice portal applications, OnBase, H: and G: drives ect. No additional software or configuration is required, and this Device Tunnel VPN also meets the VPN requirement for using a Remote Desktop connection back to a desktop PC on campus .
If you're experiencing difficulty using a managed Windows 10 laptop or tablet when off campus, please open a support request with SOE IT.
The ITS Virtual Desktop Environment
ITS is now hosting a highly scalable Virtual Desktop Environment capable of handing thousands of simultaneous connections. This is available to all faculty, staff and students from any computer with a web browser, and does not require VPN. The software available on these virtual desktops matches the suite available in the ITS Public Labs, and may not have all software required for advanced administrative responsibilities. Instructions are available on Answers. Below you will find information and links to support documentation regarding various remote access topics provided by ITS and individual units across campus.
Access University Email
To quickly access your personal "email@example.com" address you can visit sumail.syr.edu. This will give you full access to your email, calendar and contacts in a web version of Outlook.
Shared Departmental Email-
- Log into sumail.syr.edu with your own netid / password.
- Once you are logged in, click on the head in the upper right corner of the window.
- Select the option to Open another mailbox.
- In the open another mailbox window, you have two options:
- Type in the email address of the account that you would like to access, or
- Begin to type in the name of the account that you wish to open. Once you start typing, you can click "Open" to bring up a list of accounts that include the letters that you have type so far. Select the account by clicking on the name.
- Click Open.
- The new account should now be open in place of your account that you had previously logged in to.
The SURA VPN software (for PCs) and network configuration profile (for Macs) creates an on-demand Virtual Private Network back to campus for access to some resources, and is a prerequisite for the Remote Desktop connection options listed below.
If you have a University-managed Mac laptop, please open a support request with SOE IT to schedule installation and configuration of the software on your computer.
If you have a personally-owned Mac you will need to manually configure a VPN connection: Configure VPN on MacOS
Once your Mac has the VPN connection setup and running you can connect to G/H drives: Connect to Remote Drives MacOS
If you have a personally-owned PC you will need to configure SURA: Configure VPN on Windows (SURA)
Note that SURA VPN alone will not provide access to either MySlice portal applications or your H: or G: drives, but is a prerequisite. Those who require direct access to H: and G: drives over VPN must submit a support request to SOE IT and complete required ITS Security training and approval to be added to the VPN-Elevated-Access group.
Remote Desktop Connection to a managed on-campus Windows PC desktopIf you have an assigned on-campus Windows PC desktop, you may submit a support request to SOE IT to have Remote Desktop enabled on your PC. This will allow you to connect to your own campus computer from another computer when working off-campus. The experience will be similar to sitting at your University computer, and will provide access to the same systems and data including MySlice portal applications, OnBase, H: and G: drives, ect. Note that SURA VPN is a prerequisite, and the VPN software must be installed and enabled on the computer from which you'll be connecting back to campus.
File Storage, Access, and Sharing Solutions
ITS provides many file storage and sharing solutions both on and off campus.
Microsoft Office 365
The latest release of the Microsoft office suite includes the OneDrive and Teams cloud storage services, facilitating team collaboration and access to documents and other files from anywhere with an internet connection. Faculty, staff, and students may install the Office 365 software on up to five computers, including personally-owned computers, for access to the same applications and services when working remotely. Use of Office 365 does not require VPN or Remote Desktop, and even works for many use cases from any standard web browser by visiting the Office 365 Portal. You will be able to access all of your personal OneDrive storage (250 Gigabytes) and storage associated with Microsoft Teams for which you are a member (250 Gigabytes per Team).
G-Suite is a set of cloud computing, productivity and collaboration tools, software and products similar to Office 365, and providing similar cloud storage and team collaboration. Access to G-Suite applications and files stored there is available from any computer with a standard web browser and internet connection.
Available Web Conferencing Options
Syracuse University has a few Web Conferencing options available to our students, staff and faculty. ITS has created a useful chart to compare the options here. Please contact SOE IT at firstname.lastname@example.org if you would like to discuss these options and how they would best fit you or your department.
Remote Onbase Access
Use Remote Desktop Connection to Access Application OR WebAcess for Onbase - https://onbase-pr.syr.edu/AppNet/Login.aspx
Training -There are video tutorials on Answers, by Client (Web, Unity, Thick).
SU Library Resources for Online Courses
The SU Library has a guide for using Syracuse University Libraries resources in online courses that can be found here.