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Following these guidelines will add functionality and usability for all users, including users of assistive technology.


Contact Information

All new and redesigned web pages must be in compliance with the W3C Web Content Accessibility Guidelines 2.0 Level AA, and must indicate in plain text a method of contact for users with disabilities having trouble accessing content within the site. The contact information shall include a phone number and/or e-mail address that put the user in touch with the person(s) responsible for the content and function of the page.

  1. The goal is that such person(s) responsible for the content and function of the page reply to the inquiry within one business day of its dispatch.
  2. This plain text notice will appear in a consistent form and location on each web page.
    1. Suggested language: “If you have trouble accessing this page because of a disability, please contact [insert job title] at [insert phone number and/or e-mail address]. They will strive to reply to your request within one business day. Please include in your message your name, the nature of your request, and a phone number and/or email address where you can be contacted. 

Writing Style and Language

  • Try to break up large blocks of information into smaller sections to aid in navigation and readability.
  • Define the meaning of acronyms and abbreviations where they first occur in a document.
  • Identify the primary natural language of a document. Any changes in the primary natural language of a document must be identified. For example, if the natural language of a document is English and a section of the document changes to French, the French text must be clearly identified as being French.

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