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Quick Searching

The Quick Search box is located at the top right of your screen. If you type in the key of an issue, you will jump straight to that issue. For example, if you type in 'ABC-107' (or 'abc-107'), and press the Enter you will be redirected to the Orange Tracker issue 'ABC-107'. In many cases, you do not even need to type in the full key, but just the numerical part. If you are currently working on the 'ABC' project, and you type in '123', you will be redirected to 'ABC-123'.  

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You cannot search for issues with a specific reporter or assignee by just entering the netID in the quick search box.  You can search for issues by reporter using r:netID (see Smart Querying below).  To search by assignee, use the "Search for Issues" screen (see below).

Smart Querying

The quick search box recognizes some special search terms as well (searching by these terms is called smart querying):

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Note that smart querying with "due:" does not work correctly as a result of a bug.    To search by due date, use the "issue navigator" found under "search for issues."  The "overdue" smart term does work with smart querying.

 

Basic Search

The basic search is more precise than the quick search, but easier to use than the advanced search. It provides a user-friendly interface that lets you define complex queries, without needing to know how to use JQL (advanced searching).

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This search will find only unassigned issues that are open in the JIRA project.

 

Removing a search criteria

To remove a criteria from the search, select the drop-down arrow for that criteria and uncheck the selected value/field:

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If the filter field was listed under the "More" area of the filter bar, removing the criteria works a little different.  To remove the field, select the "X" next to the search field.


Advanced Search

The advanced search is the most powerful of the three search methods. You can specify criteria that cannot be defined in the other searches (e.g. ORDER BY clause). However, you need to know how to construct structured queries using the Jira Query Language (JQL) to use this feature.

To use the advanced search: Navigate to Issues (in header) > Search for issues, then enter your search criteria.
 Tip: If the basic search is shown instead of the advanced search, click Advanced next to the icon.

Advanced Searching button location

Common Search Strings

Here are a few common search strings that are used across the system:

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If you have any issues building filters, please contact aascsys@syr.edu

Recently Viewed Issues and Saved Filters

When you select "Issues" from the top menu. a list of the five most recently viewed issues appears at the top of the drop-down menu.

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Below the "Recent Issues" section in this drop-down menu is a list of your favorite filters.  You can select one of these filters to retrieve issues.

Issue Navigator (Search for Issues)

The results of a quick search (if more than one issue is returned) will be displayed in the issue navigator.   You can also access the issue navigator by selecting "Issues" and then "search for issues" from the top menu.

Changing the default view of Issue Navigator

You select one of two views as the default view for issue navigator:

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To change the default view for issue navigator, select the "change view" button (which displays as three stacked lines at the far right of the search criteria menu).  You can then change the default view from this menu. 

 

Saving Filters

You may want to re-use a search that you have set up in either basic search or advanced search mode. 

  1. create the query
  2. Select "Save As"  (next to "Search" title on the screen)
  3. Give the filter a name (use a name that will let you determine what issues will be retrieved by the filter) and select "submit"
  4. Once you have saved the filter, the filter name will appear as the title instead of the word "search"
  5. The filter will automatically be made a favorite filter.  Select the star button to change the filter's favorite status.
  6. Select the "Details" button to see the permissions for the filter and subscriptions for the filter.

Using Quick and Favorite Filters

Quick Filters

The Filters column on the left-hand side of the issue navigator screen contains some pre-defined quick filters that you can use to search for issues.

Quick FilterDescription
My Open IssuesIssues assigned to the currently logged on user that have not been closed/resolved
Reported by MeIssues that have the currently logged on user as the reporter (for any issue status)
Recently ViewedThe 50 most recently viewed issues by the currently logged on user
All IssuesAll issues the currently logged on user has rights to view (this search can take a while)

Favorite Filters

The Filters column also has a list of filters that you have marked as favorite filters (select the Star (blue star) icon next to a saved filter to make it a favorite).  You can use these filter to quickly search for issues.

Finding Filters

Other users can share filters with you.  To find a filter that are not listed in your favorites section, select the "Find Filters" link at the top of the filters column.

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You can select the relevant filter from the list and the filter will run and show you the results

Hiding and Unhiding the Filters Column

By default, the Filters column containing quick and favorite filters displays when you open the issue navigator.  If you want to hide this column to have more room for display of issues returned by a search, select the two left brackets to the right of the "Filters" title at the top of the column.

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