Information Technology Support
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Comment: Removed verbiage related to stopping by the SVC, since we are now Appointment Only.

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  • Are you subscribed to the list? Following the steps on the Subscriber How-To's page to request a list of your subscribed lists. Note that you may also have been subscribed, but not from the email address you were expecting or your email address has changed. 
  • Are you set to receive messages? Following the steps on the Subscriber How-To's page to reactivate suspended email delivery. 
  • Is your email program or account is filtering the mail? Locate your inbox rules, spam and junk, and/or retention policies within your account. For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
  • Is your email account functioning otherwise? If not, check with your local support or contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.

If you continue to have trouble, subscribers and list members should contact their list owner(s) for assistance by emailing <listname-request@listserv.syr.edu>. For example, if the listserv is clocks@listserv.syr.edu, send email to <clocks-request@listserv.syr.edu>. 

For list owners, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.


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Unable to Send Email to a Subscribed List

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List owners continuing to have issues should contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.


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Listserv Messages Appear Garbled or Unreadable

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List owners should reference the Listserv Owner How-To's page under 'Updating HRD and MSTP Settings'. Continued issues should result in contacting the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.


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Listserv Errors and Return Messages

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For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.

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