Information Technology Support
Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated resources available for various providers along with related links.

...

The FCC has made an agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots. Individual internet service provider (ISP) efforts are detailed below. 

AT&T

Pledges to: "Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic," "Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic," and "Keep our public Wi-Fi hotspots open for any American who needs them." AT&T has also removed data caps on their home internet plans. "To help the millions of Americans who are experiencing financial hardship as a result of COVID-19, Walmart and AT&T are working together to offer eligible customers select home internet and wireless plans via AT&T PREPAID and Cricket Wireless for little or even no cost. These offers are available through the Emergency Broadband Benefit Program (EBB), and customers can find eligible plans on Walmart.com and in more than 2,300 Walmart stores across the country."

They will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low income families, data overage fees are being waved for these customers through December 31, 2021. 

Additional Details: AT&T COVID-19 response 

Comcast

...

/Xfinity

"Xfinity is offering eligible university students, faculty and staff, and K-12 teachers and administrators who live in our service areas and need internet service a Visa® prepaid card worth about two months of Internet service. No upfront fees, no installation costs."

Additional details: Comcast COVID-19 response

Spectrum

Free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum Broadband subscription.

Additional details: Charter Free Internet offer for 2 months

Sprint

Sprint will follow the FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow)Spectrum is participating in the FCC's Emergency Broadband Benefit Program to offer a $50 credit ($75 for housing on tribal lands) for qualifying households.

Additional details: Sprint COVID-19 responseCharter Communications to Participate in FCC’s Emergency Broadband Benefit Program

T-Mobile/Sprint

T-Mobile will follow the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).offers payment arrangement in the event COVID-19 has impacted a customer's ability to pay a bill on time. 

Additional details: T-Mobile COVID-19 responsePayment Arrangements

Verizon

Verizon has no special offers, but following the FCC agreement.

Verizon has made a pledge to "...waive late fees and keep residential and small business customers connected if negatively impacted by global crisis." i.e. they will not disconnect service to a residential or business customer due to "...inability to pay their bills due to disruptions caused by the coronavirus."

Additional details: Verizon COVID-19 response

https://www.verizon.com/about/news/verizon-help-customers-and-small-businessesis not offering any unique assistance for customers impacted by COVID-19

Other Resources

Updating list of resources made available by various Internet Service Providers:

...