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Remote Assistance

Syracuse University Libraries provides several options to patrons in order to receive remote assistance, for various situations. For example:

Live Chat

  • Library staff are available to help you virtually with research and basic technology support within Bird Library via Live Chat.

Microsoft Teams

Library staff are able to provide remote desktop support via Microsoft Teams to library users. Some of the services we can assist with include:

  • Printing assistance to libraries printers
  • Wireless printing setup
  • Large format printing assistance (Plotter)Assistance with remote connection to a libraries desktop computer

Ask Us

  • Library reference staff are available to answer your questions and guide you to available resources via Ask Us.

For research consultations, you can also contact a subject librarian.

desktop screenshot, teams, chat

All patrons are asked to use the provided disinfectants to wipe the area they are using both before and after use. This includes using alcohol wipes for workstation keyboards and mice.