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Situation, IssueTip, Solution

Need to print in Color? 

By default, printing  from a Mac laptop defaults to Black and White. In the print dialog, look for a drop-down menu that defaults to either Copies & Pages (Office) or Preview (Preview) and click on it, then select Quality. From the Color Mode drop-down menu, select Color. In Acrobat, select Printer on the bottom-left corner of the print dialog. Select Show Details and look for a drop-down menu that defaults to Layout and click it, select Quality. In the Color Mode drop-down menu select Color.

Jobs not printing from a Google Chrome browser? 

By default, Google Chrome on a Mac laptop defaults to an odd paper size (10x13) when printing to a libraries printer. From the print dialog in Chrome, select More settings->Paper size and change the paper size to Letter 

Need to print single-sided?By default, printing to libraries printers defaults to double-sided. To specify single-sided, in the print dialog, click on the main drop-menu (below 'Printer' and 'Presets') and choose Layout. In the Two-Sided drop-menu select Off.

Jobs not printing? (‘Hold for authentication’ message)

This message will show next to your print job in the printer queue window, it means either the NetID and/or password were typed in wrong when you were prompted. This message will also show up if you saved your NetID and password for a printer and then changed your password later on.

Solution - Either send the job again or click the little reload icon next to the job in the printer queue window and type your NetID and password (the username that automatically shows up is NOT your NetID, that’s your computer’s username).

If you saved your NetID and password for a printer and then changed your password later on, open the Keychain Access application. Type the word ‘bird’ in the top-right corner and delete any Bird library printers that show up. Print your document and you will see the credentials window again, type in your NetID and password (the username that automatically shows up is NOT your NetID, that’s your computer’s username).