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  • When is the migration taking place?
    • The migration has now occurred
  • Can I opt out of migrating my account?
    • No.  All Law accounts will be moved to the centrally administered instance of Zoom.
  • How do I log in to the new account?
    • Web login information can be found at
    • For your On desktop and mobile device Zoom apps, select "sign in with SSO"
      • If prompted for domain, enter "syracuseuniversity" without quotes
      • If prompted for account address, use "[netid]" (without quotes, no law)
  • What will happen to my Zoom Cloud recordings?
    • Recordings captured in the Law instance of Zoom will be migrated to the new account.
    • These recordings will be subject to the university's recording retention restrictions, including automatic deletion 120 days after they are created.
      •  Deleted recordings may be recovered and downloaded for 30 days following their deletion.  After 30 days, they will be permanently deleted.
    • Migrated recordings will not be automatically copied to Kaltura.
      • After the migration, Zoom Cloud recordings will be copied to Kaltura automatically.
    • If you wish to retain these Zoom Cloud recordings, you will need to manually download the recordings, and move them into Kaltura.
  • What will happen to my scheduled meetings?
    • Meetings created prior to the migration and scheduled for after the migration will need to be recreated
    • The links for these meetings will change
  • What will happen to my Personal Meeting ID?
    • The personal meeting ID will change
    • Note that Personal Meeting IDs within the new Zoom account cannot be customized
  • Why does my name appear twice in the name field on the profile page?
    • On your profile page, your name is displayed as "FirstnameLastname FirstnameLastname"
    • This is a quirk of the account naming process, and only occurs on the profile page itself – it will not be visible to other users.
  • How do I find additional help with this process?
    • Please submit any questions to
    • This document will also be updated as additional frequently asked questions are submitted