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titleMac Computer (Outlook)

Proxy email, also known as a Shared email, is a generic email account accessed by a group or team within an organization (e.h. newhelp@syr.edu, NHadv@syr.edu...). If you had access to a shared calendar previously you should continue to have access to it as a proxy resource. Please follow the instructions below on how to relink your email client to your proxy email account.


  1. Open Microsoft Outlook

  2. Click on the "Tools" pull down menu, located on the main menu bar at the top of your screen and select 'Accounts' at the the bottom of the pull down menu

  3. In the window that appears, select your email account from the column on the left side of the window (e.g. newhelp@syr.edu)

  4. Once selected, click on the minus (-) button in the lower left corner of the window
    Delete a mail account

  5. In the drop down dialogue box that appears, click on the 'Delete' button to remove your old account

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps

    Click Delete

  6. Your old email account is now being removed from outlook and will take a few minutes to complete. When this process is complete the account will be removed from the column on the left

  7. Once the old account is removed, click on the plus (+) button in the lower left corner of the window and select the 'New Account' option from the popup menuAccounts Screen in Outlook with Add Account plus sign circledImage Removed
    New Acount ButtonImage Added

  8. In the window that appears, type the full email address of your proxy email account into the field (e.g. newhelp@syr.edu, NHADV@syr.edu) then click on the 'Continue' button
    Image Removed
    When prompted, type in your full SU email address into the Domain field and your NetID password into the password field then click on the 'Add Account' button
    A screenshot of page 2 of setting up your shared emailImage RemovedEnter shared email screenImage Added

  9. Click link to "Sign in with another account"
    Office365 ScreenImage AddedSign in with other accountImage Added
  10. Delete shared email address (it auto-populates from previous screen) and enter your own NetID@syr.edu email address and then click on "Next" butto

    Microsoft Sign In ScreenImage Added
  11. Enter your password and click on the "Sign in" button
    Enter PasswordImage Added
  12. Approve the two-factor authentication prompt using the method you setup for your account (notification sent as text message, phone call, Authenticator App)
    Microsoft Two-Factor AuthenticationImage Added

  13. Once you authenticate your account, you will be presented with a green checkmark and an opportunity to add another email account to Outlook. Otherwise, click on the 'Done' button
    Image RemovedEmail Successfully AddedImage Added
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titleWindows Computer (Outlook)

Adding Shared Mailbox to Outlook

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