Online Success Toolkit
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MAY 4, 2022

Congratulations on all the hard work you have put in this semester! In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions as the semester draws to a close. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Phishing Scam Advisory
  • End-of-Semester Travel Tip
  • Upcoming Change to Multi-Factor Authentication
  • Changes to Zoom Sign-On Options
  • Course Feedback Window
  • Tech Spotlight: Google Workspace
  • 10 Great Spots to Study
  • Resources Available to New Alumni

Phishing Scam Advisory

A phishing scam posing as an account termination warning is circulating among the University community. If you received that email, please delete it. Universities never ask for personal account information via email. In addition, ITS will never ask for your password via email. Any email communication or unsolicited web form asking for this type of information should be deleted. You can learn more at its.syr.edu. You also can follow ITS on Instagram for phishing scam alerts.

End-of-Semester Travel Tip

If you have not already done so, please remember to configure your multi-factor authentication (MFA) methods before you leave campus to ensure you retain access to your University accounts (email, Microsoft applications, etc.). ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. You can learn more about MFA on Answers.

Upcoming Change to Multi-Factor Authentication

As of May 24, the option to approve an MFA request by receiving a telephone call will be discontinued. Users who only have the telephone call MFA method configured must select a new MFA method before May 24 to ensure their account remains active. This change will help protect against fraudulent MFA requests. If you have accessibility concerns related to this change, please contact ADA@syr.edu.

Changes to Zoom Sign-On Methods

As of May 24, users will only be able to sign in to Zoom using the Single Sign-On (SSO) method. The Google option will still be available with the HIPAA-compliant Zoom system. You can learn more about using Single Sign-On to access Zoom on Answers.

Course Feedback Window

Now that the semester is coming to a close, it’s important to provide feedback on the courses you are taking. Thinking about your learning experience and sharing your course experience help your instructors know what worked and what didn’t. You can access your course forms now in Blackboard. Your responses are confidential, and no identifying information is recorded or distributed on the reports that are generated. Reports are released after final grades are submitted. If you have any questions or issues, please contact the course feedback team. We know that the end of a course can be a busy time, and we really appreciate your time and effort!

Tech Spotlight: Google Workspace

Google Workspace at Syracuse University provides all students a wide array of cloud-based services and provides new tools for collaboration and learning. These tools include Google Drive, Calendar, Hangouts and more. You can find a full list of available services on Answers.

10 Great Spots to Study

Every student has different techniques when it comes to studying—from how to take notes to where to review your lessons. Some students prefer absolute silence while others require a little background noise. No matter how or where you study, the University has a place for everyone. Check out this overview of great places to study on campus.

Resources Available to New Alumni

Congratulations to all of our soon-to-be-graduates! ITS has provided a variety of resources and services during your time at Syracuse University. On Answers, you can find a list of information technology resources (e.g., email, Adobe Creative Cloud, LinkedIn Learning and more) and how long you will retain access to them following graduation.

Thank you for reading. Go Orange!

APRIL 13, 2022

We hope you are having a great semester. We’re here to help you finish strong! In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions or listen to our podcast. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Course Registration Tools
  • Spotting Phishing Emails
  • Multi-Factor Authentication: Stay Vigilant
  • LinkedIn Learning: Popular Courses
  • SpectrumU on Campus

Course Registration Tools

With registration for the fall semester now open on MySlice, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. Students also can use Schedule Builder to display possible schedules in a side-by-side calendar format.

Spotting Phishing Emails

A student recently alerted ITS to an alleged job opportunity email that seemed “kinda sus.” The email was a phishing scam and was highly “sus” indeed. Several phishing scam emails disguised as job offers or account information requests have circulated throughout the University community in recent weeks. These messages are designed to trick you into giving out your personal information. If you receive a suspicious job offer, please do not respond to the email or provide them with any of your personal information. You can follow ITS on Instagram for phishing scam alerts.

Multi-Factor Authentication: Stay Vigilant

Cyber-attackers have shifted their strategy since the University adopted multi-factor authentication to access key resources. Once an attacker compromises a Syracuse University NetID/password combination through phishing or other attacks, the attacker repeatedly attempts to log in to University resources, generating multiple MFA requests on the compromised user’s phone or mobile device. This is done in an attempt to “wear out” their victims and cause them to approve the MFA request to silence their phone or device. If you have not explicitly attempted to log in to a system, do not accept an MFA request from your phone or device. Contact the ITS Service Center to report fraudulent MFA requests.

LinkedIn Learning: Popular Courses

LinkedIn Learning provides access to thousands of high-quality, on-demand courses. Popular courses include:

  • Learning Canva
  • The Six Morning Habits of High Performers
  • What to Do When There’s Too Much to Do
  • Social Media Stories: Creative Strategies and Tips
  • Graphic Design Tips and Tricks

SpectrumU on Campus

Do you need a break from studying? When you connect to a campus network, you can watch your favorite movies and shows by downloading the SpectrumU app or by visiting watch.spectrum.net through your browser. Learn more about SpectrumU.

Thank you for reading. Go Orange!

MARCH 9, 2022

We hope your semester is going well. In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions or listen to our podcast. You also can find a collection of past “Orange Online” emails on Answers.

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As you prepare for spring course registration, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. You also can use Schedule Builder, an online application that interfaces with the PeopleSoft course catalog, to display possible schedules in a side-by-side calendar format.

SpectrumU on Campus

Do you need a break from studying? When you connect to a campus network, you can watch your favorite movies and shows by downloading the SpectrumU app or by visiting watch.spectrum.net through your browser. Learn more about SpectrumU.

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