Information Technology Support
Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Adjusted images, added alt shadow

...

The Quick Search box is located at the top right of your screen. If you type in the key of an issue, you will jump straight to that issue. For example, if you type in 'ABC-107' (or 'abc-107'), and press the Enter you will be redirected to the Orange Tracker issue 'ABC-107'. In many cases, you do not even need to type in the full key, but just the numerical part. If you are currently working on the 'ABC' project, and you type in '123', you will be redirected to 'ABC-123'.  

quick search boxImage Removedquick search boxImage Added

The quick search field can also be used to search for issues by a word found in the:

...

To use the basic search: Navigate to Issues (in header) > Search for issues, then enter your search criteria.
Tip: If the advanced search is shown instead of the basic search, click Basic next to the icon.

Filter by project, issue type, status, assignee, reporter, and more criteriaImage RemovedFilter by project, issue type, status, assignee, reporter, and more criteriaImage Added


If you select multiple fields in the filter list, all of those criteria will apply.  For example, I could select:

Search bar showing available optionsImage RemovedSearch bar showing available optionsImage Added

Project:  Jira

...

You can  narrow search results in the issue navigator by selecting fields to filter the results. If you select "More," other fields by which to filter the results will appear (scroll through the list to see all the additional fields you can filter the results by):

More filter criteria, including a list of recent criteria you've used and a list of all criteriaImage RemovedMore filter criteria, including a list of recent criteria you've used and a list of all criteriaImage Added

For example, you could select one or more projects, issue type, current status of the issue, assignee, created date, reporter (not shown in screen shots), component, and more.  Use the "search" box that appears under more to find a specific field (ex:  reporter).

find the reporter field by entering reporter in the search box located in the More drop-down screenImage Removedfind the reporter field by entering reporter in the search box located in the More drop-down screenImage Added

If  you select one of the fields under "More," it will default to a value of "All" and appear on a second line in the menu bar.  Use the drop-down screen for that field to define one or more specific search values for that field.

check off the values you want to use for the reporter in the searchImage Removedcheck off the values you want to use for the reporter in the searchImage Added

 

You can also enter text in the box marked "Contains Text" to search the summary, description, and comments for that word.

...

To remove a criteria from the search, select the drop-down arrow for that criteria and uncheck the selected value/field:

Removed unassigned criteria by unchecking the value selectedImage RemovedRemoved unassigned criteria by unchecking the value selectedImage Added

If the filter field was listed under the "More" area of the filter bar, removing the criteria works a little different.  To remove the field, select the "X" next to the search field.

...

To use the advanced search: Navigate to Issues (in header) > Search for issues, then enter your search criteria.
 Tip: If the basic search is shown instead of the advanced search, click Advanced next to the icon.

Advanced Searching button locationImage RemovedAdvanced Searching button locationImage Added

Common Search Strings

...

When you select "Issues" from the top menu. a list of the five most recently viewed issues appears at the top of the drop-down menu.

issues menu showing recently viewed issues and favorite filtersImage Removedissues menu showing recently viewed issues and favorite filtersImage Added

If you want to see even more recently viewed issues, select the "More" button.  The results of a search for the 50 most recently viewed issues will be displayed:

recently viewed search displaying 50 issuesImage Removedrecently viewed search displaying 50 issuesImage Added

Below the "Recent Issues" section in this drop-down menu is a list of your favorite filters.  You can select one of these filters to retrieve issues.

...

Other users can share filters with you.  To find a filter that are not listed in your favorites section, select the "Find Filters" link at the top of the filters column.

Search for Filters screen shotImage RemovedSearch for Filters screen shotImage Added

Use the left-hand column of the "Search for filters" screen that appears to quickly narrow down the range of filters to be searched.

...

By default, the Filters column containing quick and favorite filters displays when you open the issue navigator.  If you want to hide this column to have more room for display of issues returned by a search, select the two left brackets to the right of the "Filters" title at the top of the column.

Filters Title with icon to hide filtersImage RemovedFilters Title with icon to hide filtersImage Added

To unhide the Filters column, select the two right brackets that display at the top of the column.

Unhide Filters using two right brackets icconImage RemovedUnhide Filters using two right brackets icconImage Added