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Please direct your technology-related issues, concerns and questions to our helpdesk system (Orange Tracker) using the following methods (e-mail is preferred):

  1. Email your concern or problem to Orange Tracker via We strongly encourage reporting issues via the ticket system, for better tracking and information gathering.
  2. Call 315-443-4490. If no one is available to answer, please leave a voicemail! It will be transcribed into a ticket in the Orange Tracker system.


Please avoid contacting individual IT staff members to


request support. Submitting a ticket will get you the quickest response since your issue is viewable by all staff.

IT Staff


Roger Merrill

Director of Information Technology

Ryan Drescher

Technology Manager

Thuc Phung

Academic Technology Specialist
Nick NealSystem Administrator

Location and Hours

The Technology Services office is located in Hinds Hall, room 002M.