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If the cable TV wall outlet in your residence hall room is physically broken, you are not receiving a signal after attempting to program your television, or you just need more assistance with setup, please call the ITS Service Center at 315.443.2677 or email


If your outlet is physically broken or damaged, please provide a picture as well as the information printed on the label that is stuck on your outlet. It will be necessary information for making sure we're able to provide the best support for the situation!


Connecting TVs to the Internet