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  • Who can bring a device to ‘CuseTech?
    • Students, staff, and faculty
  • What are the hours?
  • Are there any in house repair services still available?
    • No. They are there as a drop off point for services provided by The Computing Center. The ‘CuseTech staff will not perform any diagnostics to determine the potential repair costs of a device.
  • What does The Computing Center repair?
    • Warranty and non-warranty related hardware issues for Apple, Dell, HP computers, as well as most major Windows computer brands. Please note that iPhones are not accepted and should be directed to the Apple store.
  • How often are items shipped and from ‘CuseTech to The Computing Center?
    • Pickup and delivery occurs every Tuesday and Thursday.
  • What is the cost to get something repaired?
    • There is a one-time diagnostic fee of $70. This will be expressed to anyone who wants their device picked up and looked at. That price is folded into the repair cost if the customer wants to proceed. Each repair will vary in cost depending on availability of replacement parts and labor. If the client declines the repair the $70 fee is still charged and the device is shipped back to ‘CuseTech.
    • The 'CuseTech staff will help to determine if there is a shipping cost related to warranty work.
    • The cost structure is the same for students, staff, or faculty.
  • How will clients be contacted?
    • The Computing Center will call or email the customer after the diagnosis and relay the cost and or the estimated completion date. ‘CuseTech staff will also follow up with repairs that are sent to them.
  • Can student still buy retail items at the bookstore?
    • Yes, student can still purchase computers, headphones, cables, replacement internal hard drives, external hard drives, etc. on the third floor of the bookstore.
  • Can you still purchase warranties through the bookstore?

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What Services are Provided at the ITS Service Center?

Please use the table below to determine the best location that suites your troubleshooting needs. ***Services highlighted in red require the student perform physical repairs utilizing U-FixIT if you are seeking this service at the ITS Service Center in 1-227 CST.*** See below for service descriptions.

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*- Available by dropping off the device at the bookstore thru 'CuseTech. See the 'CuseTech FAQ above.
**-
iPhones are not supported for repairs through 'CuseTech.

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What is Included in Each Service?

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Apple, Dell, and

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HP Warranty Service at 'CuseTech

'CuseTech is a drop off point for an Apple, Dell, and HP Authorized Service Center supporting students, faculty and staff. If your device is within warranty and is having an issue 'CuseTech can send it out to be repaired. A 'CuseTech agent will need to review your devices condition, original purchasing information, and warranty information before determining the coverage of your device. For questions specific to warranty related issues/repairs, please contact 'CuseTech at the bookstore

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Do you notice a speed decrease in performance of your computer? You may be due for a RAM upgrade. Replacement and upgrade purchases are only available at 'CuseTech. If you would like to replace your RAM yourself using U-FixIT, you can purchase the hardware at the bookstore or third party location and return to the ITS Service Center for the remainder of your service(s).

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If you feel like your hard drive is failing, we can replace it for you! Running out of space, we can also upgrade your hard drive as well. Replacement and upgrade purchases are only available at 'CuseTech. If you would like to replace your HDD yourself using U-FixIT, you can purchase the hard drive at the bookstore or third party location, and return to the ITS Service Center for the remainder of your service(s).

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If you would like to fix your device without making a trip, check our step by step guides at answers.syr.edu.

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