Information Technology Support
Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Resized images, added alt text, added drop shadows

...

A quick way to add an image from the clipboard into an Orange Tracker issue.  The "Attach Screenshot" screen says to use the "PrtScn" key on the keyboard to create the screenshot.  Since the "PrtScn" button on WIndows will take an image of the entire screen, which is probably not want you want to highlight, just use your favorite screen shot tool (ex:  Snipping tool in Windows) to create an image.  Make sure you copy the image to place it on the clipboard if your screen shot tool doesn't do so automatically.  Select the "Attach Screenshot" window and ten use the Ctrl + V key combination (on Windows) or the correct paste key combination in Mac OSX to paste the image into the box on the "Attach Screenshot" screen.  Put a descriptive name in the "File Name" field and select upload. 

Use the attach screenshot screen to paste images on the clipboard into an issueImage RemovedUse the attach screenshot screen to paste images on the clipboard into an issueImage Added

Add Vote

Users can vote on issues (if they have view permissions to the issue).  Note:  you cannot vote an issue for which you are the reporter.  

...

If an issue is a sub-task of another issue, the issue will hav ea link to the parent issue above the summary line of the sub-task.  The parent issue and all sub-tasks must be in the same project.  The sub-task will also usually have a type of sub-task  -- although there are other types that can be used for sub-tasks, these sub-task types are not generally available from Orange Tracker projects.

sub-task details showing the link to the parent issue and a type of sub-taskImage Removedsub-task details showing the link to the parent issue and a type of sub-taskImage Added

 

When you are searching for issues, sub-tasks will display the parent link listed in the Summary columns before the Summary text.

issue navigator list of sub-task showing summary fieldImage Removedissue navigator list of sub-task showing summary fieldImage Added

Convert to Sub-Task

...

When two Orange Tracker issues are linked, an "Issue Links" section appears in the issue details of each issue.  You can use the link displayed to navigate to the linked issue.  If you hover over the link with your cursor, a trash can icon will appear.  You can remove the link between the issues by selecting the trash can and then selecting "Delete" to confirm the deletion.

Issue Links section of the issues detail screenImage RemovedIssue Links section of the issues detail screenImage Added

Links to Orange Tracker Issues

...

This option clones the issue within the same project, linking the two issues together. This feature allows you to edit the fields before creating the new issue.

Image RemovedA screenshot of the clone to same project form is shownImage Added

Options to copy attachments, watchers, or comments are available, but de-selected by default. Review the issue and edit any fields before selecting the Create button.

...

The first screen will ask the user what project you would like the new issue to be created in.

Image RemovedA screenshot of the clone to any project field drop down menus are shownImage Added

The second screen will allow the user to edit any fields before creating the issue.

Image RemovedThe required fields for the second field of the clone to any project function is shownImage Added

Options to copy attachments, watchers, or comments are available, but de-selected by default. The Summary field also has "LINKED - " placed before the original summary. Review the issue and edit any fields before selecting the Create button.

We also have a unique cloning feature under the ITS Change Management project. This clone feature is still under the More button for each issue under the ITSCM project. The feature is named Clone ITSCM Request.

Image RemovedA screenshot of the clone ITSCM request form is shownImage Added

This custom clone feature will also clear the Start Date/Time, End Date/Time, Change Date/Time fields, and the Due Date fields.

...

If the issue doesn't have any issues currently, you can browse to the issue and select the pencil icon next to the "Labels" field to add a label. 

If there are no labels present you can select the pencil icon to add labelsImage RemovedIf there are no labels present you can select the pencil icon to add labelsImage Added

If the issue already has one or more labels, the pencil icon will not be displayed on the issue.  To add a label, select "More" and the "Labels."    The "Labels" screen will appear.  Begin typing a word and select it from the list of possible matches that appears.  If the word isn't a current label, the word will appear in the list of matches with the tag "(New Label)."   You can also use the drop-down arrow to see possible existing labels (the list will not be complete).

Labels screen showing a current label of test.Image RemovedLabels screen showing a current label of test.Image Added

You can remove a label by selecting the "X" box next to the label on the "Labels" screen.

...