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Problem

Some SUmail users have been receiving messages such as the one below when trying to send from their 3rd party email client, such as gmail. 

=======================================================

From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Date: 
Subject: Delivery Status Notification (Failure)
To: 


[image: Error Icon]
Message blocked
Your message to *email@gmail.com* has been blocked. See technical
details below for more information.
LEARN MORE <https://support.google.com/mail/answer/2451690>
The response was:

550 5.7.1 Unauthenticated email from syr.edu is not accepted due to
domain's DMARC policy. Please contact the administrator of syr.edu domain
if this was a legitimate mail. Please visit
https://support.google.com/mail/answer/2451690 to learn about the DMARC

=======================================================

Solution

This issue can be resolved by sending SUmail emails from the SUmail web client https://sumail.syr.edu

If you are having this problem, and have questions on why it is happening, give ITS Help Desk a call during phone hours at 315 443 2677 or email us at help@syr.edu.

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