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Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.

Who has access? The RDS solution is available to active SU students, faculty, and staff as well as ESF students.



Before you Connect

Before you connect, please note the following important considerations for using the RDS solutions.

  • Save your work to a network location

    • Just like physical labs, any files saved to the local C: drive will be removed permanently.

    • Save to G: or H: network drives, or cloud-based Onedrive
  • Save your work often

  • Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
  • Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web user interface.
  • Please be aware: Users are required to have their Microsoft Two-Factor Authentication setup before using RDS.
  • Idle sessions will automatically be logged out after 4 hours.



Configuring and Connecting to RDS

Users are able to access RDS via the remote desktop client (RDP) or via a web browser. 

Remote Desktop Services via RDP Client

Remote Desktop Services via Browser



Available Software on RDS

The following programs and applications are available when connected. 

School or College Specific Software

Please be aware that not all school or college applications are available in the RDS solution. Schools and colleges that have specialized academic applciation, such as the iSchool, Engineering, Architecture, and Whitman, have alternative connection options. Connection details can be found on the Remote Access home page.

Application NameVersion
Adobe CCShared Device
ArcGIS10.7 for Desktop
ArcGIS Pro2.4
Audacity2.3.2
Edge ChromiumCurrent

Gmetrix SMSe

7.0.24
Google ChromeCurrent
Maple2021
Mathematica10.4.1
Matlab2021a x64
Microsoft Office Pro Plus64 bit
Microsoft OneNote 201664bit
Microsoft Project Pro64 bit
Microsoft Silverlight5.1 64bit
Microsoft Visio Pro64 bit
Minitab19
Minitab Quality Companion5.3.0
Mozilla FirefoxCurrent
MS Sql Management Studio18.9.2
MS Visual Studio CodeCurrent
NotepadPlusPlus7.7 x64
Onbase18.0.1.60
Oracle SmartView11.1.2.5.900
Pallisade Decision Tools8
Putty0.75 x64
Python3.4.3 x64
R4.1.0
R Statistics3.5.0
Read Write12
RStudio1.4.1717
Rtools4.0
SAS9.4
SPSS AMOS27
SPSS Statistics27 x64
Stata16-IC x64
SU Sherman Fonts2.0
Texthelp EquatIO1.5
WinSCP5.1.7

Requesting Software

Students

If you are a student and require a particular software for academic purposes, reach out to your professor or instructor to determine the need for a program.

Faculty & Staff

If you are a faculty or staff member and require a particular software for administrative or academic purposes, please contact your academic or administrative support personnel to determine how best to deploy the software.



Known Issues

Web User Interface Issues

  • Screen unresponsive

    • Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
  • Keyboard and Mouse input issues.
    This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.
    • Resolution: Utilize an alternative machine or the RDP client to connect.

RDS - RDP Client Issues

  • Windows Store RDP App freezes\disconnects.
    • This is currently a known issue with the Remote Desktop Client.
    • Resolution: Utilize the native Windows 10 Remote Desktop Client.



Need Help?

If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.

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