Academic Continuity
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We will update this page with new communications throughout the semester.

Past Updates

AUGUST 4, 2020

Tech Tips for Returning to Campus

The Information Technology Services (ITS) team is happy to begin welcoming our Orange students to campus for the fall semester! If you are a new student on campus, please visit its.syr.edu/welcome to learn about starting your computing experience at Syracuse University. We also have an IT refresher for returning students.

If you are preparing to return to campus over the next couple of weeks, here are some tips to remember:

  • Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
  • Review these student computer recommendations by school or college and prepare for your online academic experience, including ensuring you have the technology you’ll need (e.g., headset, webcam, etc.).
  • Once you arrive, step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
  • Technical assistance is available from the ITS Service Center by calling 315.443.2677 or by emailing help@syr.edu. Go to its.syr.edu/supportsvc for hours of operation or to request help.
  • Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.
  • There is one additional piece of technology you’ll need every day: your mask! Stay safe. Stay healthy. Do your part.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

Go Orange!

JULY 28, 2020

Tech Tips for Returning to Campus

We look forward to helping you succeed during the Fall 2020 semester. As you prepare to return to campus, we have highlighted five tips to remember.

  • Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
  • Step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
  • Technical assistance is available from the ITS Service Center by calling 315.443.2677 or by emailing help@syr.edu. Go to its.syr.edu/supportsvc for hours of operation or to request help.
  • New students can visit its.syr.edu/welcome to learn about starting their computing experience at Syracuse University. We also have an IT refresher for returning students.
  • Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

Go Orange!

JULY 21, 2020

Phishing Scam Alert

Is that unexpected part-time job offer real? Does someone you’ve never met really need you to make purchases on his behalf?

Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats, including those disguised as job offers. The goal of these attacks is to get you to provide personal information, including information that would enable an attacker to gain access to your bank account. If you receive a suspicious email, please forward it to itsecurity@syr.edu. To learn more about keeping your personal information safe, check out these tips

As the semester approaches, be sure to visit the Online Success Toolkit, which features online learning recommendations, campus resources, helpful links and login locations. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JULY 14, 2020

Online Success Toolkit

With Syracuse Welcome a little more than a month away, it’s a good time to start thinking about your technology needs for the upcoming semester. New students can visit its.syr.edu/welcome to learn about starting their computing experience at Syracuse University. We also have an IT refresher for returning students.

Another important resource to consult throughout the semester is the Online Success Toolkit. This collection of resources promotes successful online learning for new and returning students alike. The toolkit includes online learning recommendations, campus resources, helpful links and login locations.

You can learn more about how ITS is helping students prepare for the fall semester by listening to the new episode of “Behind the Monitor,” the official ITS podcast. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JULY 7, 2020

Office of Online Student Success

While ITS provides a number of services for students, we also partner with groups throughout the University to strengthen online learning. The Office of Online Student Success (OSS) is one such partner.

OSS exists to create an environment where students feel supported as members of the Syracuse University community, whether on campus or online. To help students become familiar with the online environment, OSS provides a variety of resources related to your online academic experience.

You can learn more about how ITS is helping students prepare for the fall semester by listening to the new episode of Behind the Monitor, the official ITS podcast. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JUNE 30, 2020

Here to Help: ITS Service Center

With the Summer II session kicking off yesterday, we wanted to remind you that the ITS Service Center is available year-round for your technology-related needs. From log-in issues to Blackboard questions and more, you can email the ITS Service Center at help@syr.edu or call 315.443.2677. The ITS Service Center offers phone and email support from 8 a.m. to midnight Sunday through Thursday and from 8 a.m. to 5 p.m. on Friday and Saturday.

You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JUNE 23, 2020

Computer Recommendations by School and College

Are you thinking about buying a new computer for next semester? There are a number of factors to consider—including what will work best for your coursework. Before you make a purchase, consult our list of computer recommendations for each school and college.

Regardless of your major, all students are encouraged to have a computer running Microsoft Office 365, which is free for active students. For details, please visit the Office 365 at Syracuse University home page.

As always, you can contact the ITS Service Center for technology-related questions. You also can follow ITS on Instagram for tech tips and tricks. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JUNE 16, 2020

Password Management

As a Syracuse University student, you have access to a host of online resources and services—as long as your NetID password remains current. Fortunately, managing your password is an easy, self-service process.

You can change your NetID password at any time before it expires. To do so, go to netid.syr.edu and select “Change Your Password.” (There also is an option if your password already has expired.) If you need assistance with this process, you can contact the ITS Service Center by emailing help@syr.edu or by calling 315.443.2677.

You will start to receive emails reminding you to change your password one month from its expiration date. When you change your password, you won’t receive any further reminders.

Remember: If lost or stolen, your password gives hackers a world of opportunity to access your personal and financial information. Make strong passwords for your accounts to keep your personal information safe.

As always, you can contact the ITS Service Center for technology-related questions. You also can follow ITS on Instagram for tech tips and trips. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JUNE 9, 2020

We look forward to seeing you on campus in August. As the semester approaches, we will update you on new and existing resources available to all students. You also can follow ITS on Instagram for tech tips and tricks.

Today’s online learning topics:

  • Online Student Success Toolkit
  • ITS Student Services
  • Resources for New Students

Online Student Success Toolkit

ITS has partnered with groups throughout the University to identify key resources and information to help you succeed online. From netiquette to information security, learn more about online learning and collaboration.

ITS Student Services

ITS provides students with technology resources and services that support the University’s mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. Learn more about the resources and opportunities available to you as a Syracuse University student.

Resources for New Students

ITS is dedicated to helping new students get connected at Syracuse University. We’ve outlined some key steps to getting started as you prepare to arrive on campus.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

Go Orange!

JUNE 2, 2020

In addition to the support we provide students taking online summer courses, the Information Technology Services (ITS) team already is planning how to welcome students to campus in August. We look forward to seeing you!

In the meantime, we will continue to update you each week on new and existing resources available to all students. You also can visit the Academic Continuity Resources toolkit and follow ITS on Instagram throughout the summer.

Today’s online learning topics:

  • Computer recommendations by school or college
  • Office 365 at Syracuse University
  • Resources for new students

Computer Recommendations by School or College

Are you in the market for a computer but you aren’t sure what would work best for your studies? We’ve compiled a list of recommendations for individual schools and colleges. For questions related to these recommendations, please contact your school or college directly.

Office 365 at Syracuse University

All Syracuse University students are encouraged to have a computer running Microsoft Office or Office 365. Active Syracuse University students can download and install Microsoft Office desktop applications on up to five computers and five mobile devices for FREE. Learn more about Office 365.

Resources for New Students

ITS is dedicated to helping new students get connected at Syracuse University. We’ve outlined some key steps to getting started.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Go Orange!

MAY 26, 2020

Last week, Syracuse University announced plans to follow an accelerated academic calendar during the Fall 2020 semester, including some online components. Whether you are taking courses this summer or you are on break until August, please continue to read our weekly updates regarding online learning resources and visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. You also can follow ITS on Instagram.

Today’s online learning topics:

  • Office of Online Student Success 
  • Sharing MySlice access with parents or guardians 
  • Resources for new students 

Office of Online Student Success

The Office of Online Student Success (OSS) exists to create an environment where students feel supported as members of the Syracuse University community, whether on campus or online. To help students become familiar with the online environment, OSS provides a variety of resources related to your online academic experience.

Sharing MySlice Access with Parents or Guardians

MySlice is Syracuse University’s online portal for applicants, students and parents. Students may share specific sections of their MySlice account with a parent or guardian, granting them access to such areas as your financial aid portfolio and your student account. Learn how to create a new shared access account.

Resources for New Students

Information Technology Services (ITS) is dedicated to helping new students get connected at Syracuse University. We’ve outlined some key steps to getting started.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Go Orange!

MAY 19, 2020

With the summer session in full swing, we will continue to provide you with tech tips and updates. Please visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. You also can follow ITS on Instagram.

Whatever your comfort level with online learning might be, and wherever you are, we are here to help you get the most out of your time at Syracuse University.

Today’s online learning topics:

  • Frequently asked questions
  • Resources for new students
  • LinkedIn Learning available to all students
  • Managing your two-factor authentication

Frequently Asked Questions

Throughout the spring semester, we collected frequently asked questions about the online learning environment from students and faculty. Do you have a question that we haven’t addressed yet? Send it to itscomm@syr.edu.

Resources for New Students

Information Technology Services (ITS) is dedicated to helping new students get connected at Syracuse University. We’ve outlined some key steps to getting started.

LinkedIn Learning Available to All Students

Would you like to develop a new skill or refine one of your strengths this summer? LinkedIn Learning provides access to thousands of high-quality, on-demand courses. You can log into linkedinlearning.syr.edu with your NetID and password. More information, including a full user’s guide, can be found on the LinkedIn Learning at Syracuse University home page.

Managing Your Two-Factor Authentication

Two-factor authentication is an added security feature that helps protect your accounts and confidential information by strengthening the sign-in process with an extra verification of identity, in addition to your username and password. If you have not already done so, you can manage your two-factor authentication at netid.syr.edu.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Go Orange!

MAY 12, 2020

Whether you are taking a summer course or you are on break until the fall semester, we will continue to provide updates and tips to help you make the best use of technology as a Syracuse University student. You also can follow ITS on Instagram to stay connected throughout the summer.

Today’s online learning topics:

  • Reminder: Preparing for summer coursework
  • Writing Center available this summer
  • Managing your NetID

Reminder: Preparing for Summer Coursework

Before your summer coursework begins, please take some time to access your course on Blackboard and read the course syllabus. Reach out to your instructor with any questions. If you have any technology-related questions, you also can contact the ITS Service Center.

Writing Center Available This Summer

The Writing Center will continue offering online appointments through Aug. 7. For assistance, log in to the Writing Center website, select the Summer 2020 schedule and reserve an appointment. Instead of meeting a consultant in the Writing Center, however, you will receive electronic feedback from consultants.

Managing Your NetID

Your NetID user name and password enable access to Syracuse University’s computing network and online services. You can use the Self-Serv management portal to activate, confirm and change the password and NetID tied to your Syracuse University account.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Go Orange!

MAY 7, 2020 

As the spring semester draws to a close, we will continue to provide information for students taking summer courses. We also will provide updates regarding the fall semester throughout the summer. Our goal is to help you make the best use of technology during your time at Syracuse University.

Today’s online learning topics:

  • Reminder: Maymester and summer sessions
  • Preparing for summer coursework
  • Answers: Syracuse University’s knowledge base

Reminder: Maymester and Summer Sessions

Summer sessions offer a great opportunity to boost your grade point average, eliminate credit deficits and remain on track for graduation. As you might know, Syracuse University has moved all residential courses to online delivery for Maymester (May 11-22), Maymester Flex (May 11-open), Summer I (May 18-June 26), Combined Summer Sessions (May 18-Aug. 7) and Summer II (June 29-Aug. 7). Registration for all sessions and for fall 2020 is open in MySlice. If you plan to take summer courses and haven’t already contacted your academic advisor, please schedule an appointment through Orange SUccess or via email.

Preparing for Your Summer Coursework

Before your summer coursework begins, please take some time to access your course on Blackboard and read the course syllabus. Reach out to your instructor with any questions. If you have any technology-related questions, you also can contact the ITS Service Center.

Answers: Syracuse University’s Knowledge Base

Available to all faculty, students and staff, Answers is a knowledge base of technical self-help information. The website’s content focuses on Syracuse University systems and technical services, including solutions to common problems, how-to instructions, FAQs and more. 

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. In addition to our regular communications, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

As always, you can visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

MAY 5, 2020

Thank you so much for taking the time to read these emails throughout the semester. While we all would have preferred to be on campus, we hope you have felt the support of the entire Syracuse University community wherever the semester has taken you.

Today’s online learning topics:

  • Reminder: Maymester and summer sessions
  • Advisory: Extortion email scam
  • ‘Behind the Monitor’ from ITS: Resources available to new alumni
  • Online student services

Reminder: Maymester and Summer Sessions

Summer sessions offer a great opportunity to boost your grade point average, eliminate credit deficits and remain on track for graduation. As you might know, Syracuse University has moved all residential courses to online delivery for Maymester (May 11-22), Maymester Flex (May 11-open), Summer I (May 18-June 26), Combined Summer Sessions (May 18-Aug. 7) and Summer II (June 29-Aug. 7). Registration for all sessions and for fall 2020 is open in MySlice. If you plan to take summer courses and haven’t already contacted your academic advisor, please schedule an appointment through Orange SUccess or via email.

Advisory: Extortion Email Scam

Recently, many Syracuse University community members—and people around the world—have received extortion emails claiming the recipient’s computer has been hacked and threatening to release embarrassing photographs if the recipient does not pay the attackers. The passwords cited to assert the threat’s credibility are usually from previous breaches at other organizations that have been made public. If you receive this type of email, delete it. If you still use the password the attackers used to convince you of their “hack,” change it anywhere you still use it. 

‘Behind the Monitor’ from ITS: Resources Available to New Alumni

Congratulations to all of our graduates! ITS has provided a variety of resources and services during your time at the University. On the latest episode of the “Behind the Monitor” podcast, ITS team members discuss which services are still available following graduation.

Online Student Services

While residential instruction is suspended through the summer, student services remain available online. Refer to this collection of virtual resources to learn about services from the Barnes Center at The Arch, Career Services and more. 

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. In addition to our regular communications, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 30, 2020

First and foremost, you’ve done an amazing job this semester. Keep up the good work as you put the finishing touches on your projects, papers and exams!

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, subscribe to the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Reminder: Maymester and summer sessions
  • ITS Service Center
  • Resources available to new alumni

Reminder: Maymester and Summer Sessions

Summer sessions offer a great opportunity to boost your grade point average, eliminate credit deficits and remain on track for graduation. As you might know, Syracuse University has moved all residential courses to online delivery for Maymester (May 11-22), Maymester Flex (May 11-open), Summer I (May 18-June 26), Combined Summer Sessions (May 18-Aug. 7) and Summer II (June 29-Aug. 7). Registration for all sessions and for fall 2020 is open in MySlice. If you plan to take summer courses and haven’t already contacted your academic advisor, please schedule an appointment through Orange SUccess or via email.

ITS Service Center

As you work to finish the semester strong, remember the ITS Service Center is available to help with any tech-related issues. Just email help@syr.edu or call 315.443.2677. The Service Center also provides support via live chat available on BlackboardAnswers and the ITS website

Resources Available to New Alumni

Congratulations to all of our graduates! ITS has provided a variety of resources and services during your time at the University. Many of those services are still available for certain periods of time following your graduation.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 28, 2020

Happy last day of classes! We know you probably have a few more big items to check off your to-do list, but be sure to reflect on what you’ve already achieved this semester. Taking an inventory of your accomplishments will help you finish strong.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, subscribe to the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • End-of-semester time management
  • Writing Center still available
  • Reminder: Maymester and summer sessions
  • Reminder: Course feedback window closes tomorrow

End-of-Semester Time Management

As you work to finish the semester strong, you might find an increase in your workload. This could require additional studying, researching and writing. Create a study schedule, and try to stick to it in order to stay on track. Don’t forget to include time for tutoring or other academic support resources.

Writing Center Still Available

Do you need help with a paper? The Writing Center is offering digital assistance. Students can log in to the schedule to make an appointment. Once you are logged in, select the Face-to-Face (Spring 2020) schedule and reserve an appointment. Instead of meeting a consultant in the Writing Center, however, you will receive electronic feedback. Please note that appointments must be made at least 48 hours in advance to ensure consultants have time to review and respond to your submission.

Reminder: Maymester and Summer Sessions

Summer sessions offer a great opportunity to boost your grade point average, eliminate credit deficits and remain on track for graduation. As you might know, Syracuse University has moved all residential courses to online delivery for Maymester (May 11-22), Maymester Flex (May 11-open), Summer I (May 18-June 26), Combined Summer Sessions (May 18-Aug. 7) and Summer II (June 29-Aug. 7). Registration for all sessions and for fall 2020 is open in MySlice. If you plan to take summer courses and haven’t already contacted your academic advisor, please schedule an appointment through Orange SUccess or via email.

Reminder: Course Feedback Window Closes Tomorrow

An important part of the academic experience is providing feedback on courses you’ve taken. This opportunity allows you to think about your progress in the course and helps your instructors refine their offerings. You can provide feedback for semester-long courses until April 29. Check your inbox for notifications about how to access feedback forms. Your responses are confidential, and results are released after grades are due. We appreciate your time and effort.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 23, 2020

We hope this email finds you well. Even though it snowed in Syracuse this week, it’s not too early to think about summer or fall courses. We have included some information about planning your next steps below (unless, of course, you’re graduating next month). We realize your spring courses remain your top priority and have included some information about making the most of this semester as well.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Maymester and summer sessions
  • Maximizing your grades
  • ITS ‘Behind the Monitor’ on Apple Podcasts
  • Reminder: Course feedback window open

Maymester and Summer Sessions

Summer sessions offer a great opportunity to boost your grade point average, eliminate credit deficits and remain on track for graduation. As you might know, Syracuse University has moved all residential courses to online delivery for Maymester (May 11-22), Maymester Flex (May 11-open), Summer I (May 18-June 26), Combined Summer Sessions (May 18-Aug. 7) and Summer II (June 29-Aug. 7). Registration for all sessions and for fall 2020 is open in MySlice. If you plan to take summer courses and haven’t already contacted your academic advisor, please schedule an appointment through Orange SUccess or via email.

Maximizing Your Grades

As you work to finish the semester strong, it’s a good time to review your syllabus. Double-check your due dates, announcements and class discussion boards to ensure you’re fully up to date. Adding some important deadlines to your calendar can help as a reminder.

ITS ‘Behind the Monitor’ on Apple Podcasts

Do you have trouble deciding when to use Zoom or Microsoft Teams? Could you use some help recognizing phishing emails? These topics and more (does pineapple belong on a pizza?) are covered on the latest episode of ‘Behind the Monitor,’ the new podcast from ITS. Listen on Apple Podcasts.

Reminder: Course Feedback Window Open

An important part of the academic experience is providing feedback on courses you’ve taken. This opportunity allows you to think about your progress in the course, helps your instructors know what worked and informs future course offerings. You can provide feedback for semester-long courses until April 29. Check your inbox for notifications about how to access feedback forms. Your responses are confidential, and results are released after grades are due. We appreciate your time and effort.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 21, 2020

We hope this email finds you healthy and safe. As we near the end of the semester, please remember the resources still available to you through the Barnes Center at The Arch, including Zoom appointments for counseling, nutrition counseling and psychiatry services.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, check out the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Tips for finishing the semester strong
  • Managing online learning
  • Collaborate with Microsoft Teams
  • Reminder: Course feedback window open

Tips for Finishing the Semester Strong

Depending on your courses, the end of the semester could include final exams, group projects and more. Everyone is working from home, which might not offer the optimal environment. How can we finish well together? Read these suggestions for a strong finish.

Managing Online Learning

If you need assistance managing your time, the Center for Learning and Student Success (CLASS) offers personal guidance to help students adjust to the online learning environment. You can sign up for a 60-minute “Managing Online Learning” session with a peer tutor or coach.

Collaborate with Microsoft Teams

Do you need a way to collaborate on group projects? Microsoft Teams is a chat-based collaboration tool that provides remote and dispersed teams the ability to work together and share information. You can utilize features like document collaboration, one-on-one chat, team chat (including video) and more. Microsoft Teams also is fully integrated with many other Office 365 services, such as PowerPoint, Excel, Word and OneNote.

Reminder: Course Feedback Window Open

An important part of the academic experience is providing feedback on courses you’ve taken. This opportunity allows you to think about your progress in the course, helps your instructors know what worked and informs future course offerings. You can provide feedback for semester-long courses until April 29. Check your inbox for notifications about how to access feedback forms. Your responses are confidential, and results are released after grades are due. We appreciate your time and effort.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 16, 2020

The end of the semester can be stressful even under normal circumstances. We have outlined some tips and resources below, but please remember to give yourself permission to be flexible and to ask for help. We will make it through this together.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, check out the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Office of Online Student Success 
  • Course feedback window open 
  • Reminder: Watch out for COVID-19 phishing scams 

Office of Online Student Success

Along with your academic advisor, the Office of Online Student Success(OSS) is here to support your experience in the virtual environment. Don’t forget to utilize the Student Resource Toolkit, which is regularly updated for your convenience. You also can call OSS at 315.443.3256 or emailorangeonline@syr.edu.

Course Feedback Window Open

An important part of the academic experience is providing feedback on courses you’ve taken. This opportunity allows you to think about your progress in the course, helps your instructors know what worked and informs future course offerings. You can provide feedback for semester-long courses until April 29. Check your inbox for notifications about how to access feedback forms. Your responses are confidential, and results are released after grades are due. We appreciate your time and effort.

Reminder: Watch Out for COVID-19 Phishing Scams

The Information Security Department has seen increased reports of phishing messages that use COVID-19 as a pretext to get users to click on links. The emails promise government checks as part of the federal stimulus package or ask the recipient to click links to complete a “COVID-19 Payroll Adjustment.” Clicking on the links in the email usually results in a compromise of the user’s password or an attempt to download malware. Our students, faculty and staff are our best line of defense against phishers. Ask yourself these questions the next time you receive a suspicious email.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 14, 2020

We hope this email finds you well. Week in and week out, you are making progress in the face of unexpected challenges. We continue to be impressed by our students’ resiliency and adaptability. We look forward to helping you successfully navigate the remainder of the semester.

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you also can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Course feedback window opens April 15
  • Watch out for COVID-19 phishing scams
  • Tips and tricks to manage the online transition
  • What’s working: Center for Learning and Student Success

Course Feedback Window Opens April 15

An important part of the academic experience is providing feedback on courses you’ve taken. This opportunity allows you to think about your progress in the course, helps your instructors know what worked and informs future course offerings. The window for providing feedback for semester-long courses is April 15-29. Check your inbox for notifications about how to access feedback forms. Your responses are confidential, and results are released after grades are due. During a challenging time in a completely online academic environment, it is important for us to learn about your course experience. We appreciate your time and effort.

Watch Out for COVID-19 Phishing Scams

The Information Security Department has seen increased reports of phishing messages that use COVID-19 as a pretext to get users to click on links. The emails promise government checks as part of the federal stimulus package or ask the recipient to click links to complete a “COVID-19 Payroll Adjustment.” Clicking on the links in the email usually results in a compromise of the user’s password or an attempt to download malware. Our students, faculty and staff are our best line of defense against phishers. Be extra vigilant during this time, and ask yourself these questions the next time you receive a suspicious email.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Talk to your family about the importance of upholding your responsibilities as a student (e.g., the time commitments of reading, studying and participating in live sessions). For responsibilities at home, discuss sharing those tasks to the extent possible in order to focus on your academics.

What’s Working: Center for Learning and Student Success

What kind of help are students looking for as they navigate the final weeks of classes online? The Center for Learning and Student Success (CLASS) asked students and peer tutors for feedback.

Some students reported that working from home in different time zones made it tough to fit synchronous tutoring into their schedules. This inspired CLASS Assistant Director Samantha Johnston to reach out to Cooper Shawver ’22, who leads CLASS group tutoring for Economics 101. Together, they dreamed up “Questions for Cooper.” These are pre-recorded tutoring videos, which students can view at whatever time is convenient for them.

Now, ECN 101 students can email class@syr.edu with questions or topics they would like Cooper to review. CLASS staff forward these requests (anonymously) to Cooper, who incorporates them into each of his upcoming tutoring videos. The videos are posted on the CLASS ECN 101 Online Tutoring Blackboard Organization, which all ECN 101 students can access. Tutors for several other courses, including ECN 102, MAT 221 and MAT 295, are making pre-recorded videos that CLASS is using to supplement its regularly scheduled synchronous online tutoring.

This new approach allows tutors to recommend review concepts and study strategies and convey tips faculty have shared with them, all in a format that allows students to view the information when they want it. Note: Tutor videos are available before (not during) quizzes and exams. Previously scheduled online synchronous tutoring remains available. Students enrolled in any of the 30 courses for which CLASS offers group tutoring have access to the CLASS Online Blackboard Organization, where they can view and participate in tutoring sessions

In addition, CLASS peer coaches are offering new, free Managing Online Learning virtual sessions for any undergraduate or graduate student interested in developing a study and time management plan to carry them through the rest of the semester.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 9, 2020

We hope this email finds you well and getting more accustomed to learning remotely. These communications are intended to support you as a valued member of the Syracuse University learning community. If you have questions or suggestions for future topics, please share them. We will do our best to address them.

Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Best practices for Zoom
  • Netiquette: Agree to disagree
  • Tips and tricks to manage the online transition

Best Practices for Zoom

As you might know, Syracuse University recently implemented Zoom for students, faculty and staff. The exponential increase in the use of Zoom nationwide has led to some “Zoombombing” incidents at other universities—episodes in which strangers intrude on meetings and disrupt distance learning. With some easily implemented best practices, you can avoid such unnecessary distractions, says Shiu-Kai Chin, a computer security expert and professor in the College of Engineering and Computer Science. The ITS Service Center also has compiled a helpful FAQ collection for Zoom users.

Netiquette: Agree to Disagree

Throughout the course of any online discussion, you might not agree with everyone’s perspectives. Agree to disagree in your exchange of ideas and opinions. Keep your interactions friendly and professional. Learn more about netiquette.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Establish a routine that guides you to your workspace or study area each day. This could be making a cup of coffee, getting dressed or going for a jog. Everyone is different, so find what works best for you.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 7, 2020

We hope this email finds you well. We are proud to serve you and admire your dedication to your coursework and your community. You exemplify what it means to be Orange!

Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Netiquette: How to craft an online response
  • ITS goes “Behind the Monitor”
  • Syracuse University Libraries still available
  • Beware of COVID-19 email scams
  • Accessibility playlist on LinkedIn Learning
  • Tips and tricks to manage the online transition

Netiquette: How to Craft an Online Response

When posting online, be sure to follow some basic netiquette guidelines. For example, enter a new subject to help classmates understand the flow of conversations and stay on topic. If your response is to one person, use their preferred or given name. Use complete sentences and clearly communicate your meaning without employing sarcasm or irony. It’s also a good idea to compose offline, edit and read aloud before posting to identify any opportunities for clarification or revision.

ITS Goes “Behind the Monitor”

Are you looking for some tech expertise with a dose of humor? Check out “Behind the Monitor,” the new podcast from ITS. Experts from the ITS Service Center and Online Learning Services discuss online learning, FAQs and what they miss about campus in this debut episode. You can subscribe to “Behind the Monitor” on SpotifyStitcher and Soundcloud.

Syracuse University Libraries Still Available

Syracuse University Libraries remain absolutely committed to supporting you online. Learn how you can access the Libraries’ resources and experts, including external resources that are being offered either for free or at a reduced rate by organizations and publishers.

Beware of COVID-19 Email Scams

The ITS Information Security department has seen scammers attempting to take advantage of the current COVID-19 crisis. Be suspicious of email that asks you to donate, provide personal information or “click here now” to avoid getting locked out of your account. We also have seen scam emails promising COVID-19 immunity, cures or treatments. If you think you have received a phishing or scam email, forward it to itsecurity@syr.edu. Read more about safe computing at home.

Accessibility Playlist on LinkedIn Learning

Syracuse University is working to integrate accessibility into all levels of technology, from procurement to individual use. Accessibility enables full participation by all people regardless of their individual learning styles and abilities. You can learn more about IT accessibility by watching videos from this LinkedIn Learning playlist.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Be positive. We are all in a period of learning and adjustment. If your routine or schedule doesn’t work out, it’s okay to try something different. The goal is to find the combination that works best and be flexible within that. Utilize your community and support system as much as you can.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

APRIL 2, 2020

We hope this email finds you well. We know you are working to make the best of challenging circumstances while balancing competing priorities. We are honored to serve you, and we invite your feedback for how we can improve. We will make it through this—together.

Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • What it takes for students to succeed online
  • Syracuse University Libraries still available
  • Home computer security
  • Tips and tricks for managing the online transition

What It Takes for Students to Succeed Online

University College Dean Mike Frasciello has been at the forefront of online instruction for much of his career. Frasciello recently spoke with Syracuse University News about what it takes for students to succeed as online learners.

Syracuse University Libraries Still Available

Syracuse University Libraries remain absolutely committed to supporting you as you transition to online learning. Learn how you can access the Libraries’ resources and experts.

Home Computer Security

While you study remotely, make sure your personal computer is as secure as possible by using strong passwords, installing and updating patches, and making sure you use anti-malware software. Read more about safe computing at home.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: take a break. Devote time to clear your mind and step aside from your computer screen or your assignment. Take a walk, get some exercise, read for pleasure or talk with a friend. Be sure to set a timer to prevent your break from going on longer than anticipated.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

MARCH 31, 2020

We hope you are adjusting well to the online learning environment. To that end, please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Tips and tricks for managing the online transition
  • LinkedIn Learning
  • Special offers from content providers and internet service providers
  • Safe computing tips

Tips and Tricks for Managing the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you transition to the online classroom, we will share tips to stay healthy and successful. Today’s tip: time management. Create and maintain a daily schedule that resembles as much of your on-campus academic schedule as possible. Your hours can change as needed each day depending on time zones, course meeting times or workload.

LinkedIn Learning

Are you looking to develop a new skill or take up a new hobby? Syracuse University students enjoy free access to thousands of videos and courses at linkedinlearning.syr.edu.

Special Offers from Content Providers and Internet Service Providers

In addition to resources made available by Syracuse University, we have published a list of academic resources from a variety of content providers (e.g., Adobe Creative Suite) in response to COVID-19. We also have compiled a list of internet service providers offering special plans or incentives.

Safe Computing Tips

Is that unexpected part-time job offer real? Does a professor you’ve never met really need you to make purchases on his behalf? Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats. Check out these tips to keep your data and the Syracuse University community’s data safe and secure.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

MARCH 26, 2020

Syracuse University prides itself on its history of “fearless firsts.” You are part of another fearless first as we continue our academic mission under unprecedented circumstances. Thank you for showing what it means to be Orange through your commitment to your academics and to the University community.

Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Online library resources
  • Showing up for synchronous sessions
  • Blackboard Organizations
  • Virtual physics clinic
  • Blackboard Collaborate training session
  • Safe computing tips

Online Library Resources

Even though you can’t visit Bird Library in person, you can still access Syracuse University Libraries resources, services and support. This online guide gathers a wide variety of material, including tips and strategies for making the most out of your online learning experience.

Showing Up for Synchronous Sessions

With Syracuse University students shifting to online instruction across the nation and around the world, expectations regarding student attendance remain the same. Your professors will do their best to find times for classes to meet with the least possible disruption to students’ schedules. Despite these efforts, there could be times when you must get up early or stay up late in order to attend class. Be sure to maintain regular contact with your instructors and check your email and Blackboard often. These are extraordinary times, and we thank you for any sacrifices you must make in order to attend class as scheduled.

Blackboard Organizations

Is your recognized student organization looking for an online meeting space? Blackboard Organizations can serve as an online meeting space for information sharing, collaboration and communication.

Virtual Physics Clinic

Drop-in help is now available for a number of physics courses Monday through Thursday from 1 p.m. to 7 p.m. EDT and from 1 p.m. to 5 p.m. EDT on Fridays. Learn more about academic coaching and tutoring opportunities available to you.

Blackboard Collaborate Training Session

You’re invited to join a 30-minute online training session about Blackboard Collaborate Ultra on Friday from 3 p.m. to 3:30 p.m. EDT. For more information, visit Answers.

Safe Computing Tips

Is that unexpected part-time job offer real? Does a professor you’ve never met really need you to make purchases on his behalf? Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats. Check out these tips to keep your data and the Syracuse University community’s data safe and secure.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

March 24, 2020

We hope this message finds you well. As classes resume online, please review the material available in the Academic Continuity Resources toolkit, which includes information on studying remotely, best practices for online education and more.

In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

Today’s online learning topics:

  • Blackboard Collaborate Training Sessions
  • Special Offers from Content Providers and Internet Service Providers
  • Online Tutoring and Academic Support Through CLASS
  • Safe Computing Tips

Blackboard Collaborate Training Sessions

You’re invited to join a 30-minute online training session about navigating the online learning environment and using Blackboard Collaborate Ultra. For schedule information, visit Answers.

Special Offers from Content Providers and Internet Service Providers

In addition to resources made available by Syracuse University, we have published a list of academic resources from a variety of content providers (e.g., Adobe Creative Suite) in response to COVID-19. We also have compiled a list of internet service providers offering special plans or incentives.

Online Tutoring and Academic Support Through CLASS

The Center for Learning and Student Success (CLASS) has moved its services online. This includes regularly scheduled group tutoring, academic coaching, individual tutoring and academic integrity case management. Details are available on the CLASS website. Online tutoring will be conducted using Blackboard Collaborate Ultra. For questions involving CLASS tutoring, coaching or other academic support, email class@syr.edu or call 315.443.2005.

Safe Computing Tips

Now more than ever, it’s essential to protect your information. Check out these tips to keep your data and Syracuse University’s data safe and secure.

Please remember you are not alone. This is a new experience for all of us, including your professors. Share what’s working for you and what needs improvement. We will get through this together.

As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

Wherever you are, we are here for you.

March 19, 2020

We hope this message finds you well. With classes set to resume online next week, please review the material available in the Academic Continuity Resources toolkit. The toolkit is designed to ensure you have access to an excellent education through the remainder of the semester. In addition to best practices regarding online learning, you will find associated technical reference material.

We also will continue to communicate with you each Tuesday and Thursday. Today’s topics:

  • Writing Center Moves Online
  • Remote Desktop Services
  • Student FAQs

Writing Center Moves Online

Due to the suspension of on-campus classes, the Writing Center has moved online. Until on-campus classes resume, all Writing Center appointments will take place digitally. Students, faculty and staff can still log in to the Writing Center website. Once logged in, users should select the Face-to-Face (Spring 2020) schedule to reserve an appointment. Instead of meeting a consultant in the Writing Center, however, users will receive electronic feedback.

Remote Desktop Services

Remote Desktop Services (RDS) provide remote access to a Windows 10 operating system complete with University-licensed software applications. This service is intended for Syracuse University students, faculty and staff who have a stable broadband internet connection but do not have a pre-existing method for working remotely. Please note that you should use your local device for Blackboard (including Collaborate) to ensure the best experience. You can learn about the new Remote Desktop Services, as well as other remote access solutions, on Answers.

Student FAQs

We have begun to compile a list of frequently asked questions from students. Some of the most common questions include:

What should I expect and how do I best communicate in the online environment?
Refer to the Netiquette for Students guide on proper conduct and online communications. Your professor may set forth expectations around conduct, communications, use of the camera and microphone, use of the chat box, etc.

Are the live sessions recorded? How do I access them?
Live sessions often are recorded and can be referenced later. To view a recording, return to the section your instructor indicated for joining the live sessions, click on the menu icon in the upper left corner, select recordings, select the date of the recording you wish to view and click “Watch Now.”

How do I submit an assignment?
Links to your assignments are generally located in the coursework folders unless otherwise indicated by your professor.

How do I take a quiz or test?
Links and access to your quizzes and tests are generally located in the coursework folders unless otherwise indicated by your professor.

How do I post in the discussion board?
Links and access to discussion boards are generally listed in the coursework folders and/or a Discussion Board section in the navigation pane.

You can find more FAQs on Answers. We will share additional questions and answers based on student and faculty feedback.

This will be a new experience for us all, but please know the faculty and staff of Syracuse University are here to support you. For technology-related questions, you can contact the ITS Service Center. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

We look forward to helping you succeed this semester.

March 17, 2020

To ensure you have access to an excellent education through the remainder of the semester, we have developed the Academic Continuity Resources toolkit. This guide will facilitate moving your coursework online and engaging with your professors and fellow students. In addition to best practices regarding online learning, you will find associated technical reference material. We will continue to add resources to the toolkit in the following weeks as needed.

In addition to the toolkit, we will communicate with you each Tuesday and Thursday. We begin with tips for succeeding in the online environment and answers to some frequently asked questions.

Success in the Online Environment

The Office of Online Student Success has created the Preparing for Your Virtual Academic Experience toolkit, including a quick reference guide and tips for success in an online environment. Please remember the Office of Online Student Success is available to answer your questions as you familiarize yourself with this new experience.

Student FAQs

We have begun to compile a list of frequently asked questions from students. Some of the most common questions include:

Where do I access Blackboard?

Go to blackboard.syr.edu or connect through myslice.syr.edu. For either option, use your NetID and password to log in to Blackboard.

Does it matter what browser I use?

Chrome and Mozilla Firefox work best.

Why am I having difficulty logging in?

Check that you are using Chrome or Mozilla Firefox. Next, ensure you are using your NetID and password to log in. If you still have trouble, contact the ITS Service Center at 315.443.2677 or help@syr.edu.

Why isn’t my NetID/password working?

At any time, you can visit the NetID self-service page to look up your NetID, confirm your password works or reset your password if needed. If you still can’t log in, contact the ITS Service Center at 315.443.2677 or help@syr.edu.

How do I find my course information?

Once you log in to Blackboard, your course will be listed under My Courses on the landing page. Click on your course name to enter the course room and access material. If needed, you also will find access to Blackboard Collaborate Ultra by entering your course room for a virtual classroom.

You can find more FAQs on Answers. We will share additional questions and answers based on student and faculty feedback.

This is not the spring semester that anyone envisioned. We realize that everyone’s situation is slightly different in terms of location, resources and more. Please remember that you are not alone. We are all in this together.


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