Welcome to computing at Syracuse University.
Syracuse University's Information Technology Services (ITS) provides students, faculty, and staff with technology resources and services that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. ITS works in partnership with the technology departments located within SU's schools, colleges and administrative divisions.
Departmental and Organizational Support Services
While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary. If you have not identified your support personnel , you can learn more here: Department/Organizational Unit Support Personnel.
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs. If your inquiry is something that we are unable to directly support, we'll either provide contact the correct personnel or take down as much information as possible and escalate accordingly. As mentioned, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account, MySlice, general computing support as well as any of the items listed below. If you have been working with your organizational unit staff on an issue, we encourage you to continue to do so.
IT Support Services
Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.
Don't share or reuse your passwords. Nobody at SU, including ITS, will ever ask for your password. Do not respond to any requests to reveal your password or other private information, including online and email requests. Visit http://securecuse.syr.edu for advice on making and remembering strong passwords, keeping your devices safe, and other information security tips and techniques
World-class Technology At Your Fingertips - Additional IT Resources and Services Provided
ITS offers students access to the latest in educational technology. These resources provide support in the appropriate use of technology for learning and research.
IT Resources After Retirement, Resignation, etc.
The resources noted above are primarily available to active staff and faculty. If you are leaving the university, please be aware of how your IT resources change after retirement, resignation, etc.