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Sending your Kaltura videos out for professional captioning used to require that you download the video file from Kaltura and then upload it to AST/CaptionSync. AST has recently added the ability to caption Kaltura videos from the video URL. This feature must be enabled in your AST/CaptionSync account before you can use it.

Enable Features in your CaptionSync Account

  1. Log in to
  2. Click Continue to dismiss the News page
  3. In the left sidebar choose Settings
    1. Choose Account Features
    2. Choose Enable my account for Kaltura integration
    3. Click Request Account Feature
    4. Return to the Account Features page and choose Add list of URLs submission to my account (NOTE: If you don't see this option it is already enabled for you)
    5. Click Request Account Feature

Receive Confirmation Email 

  • You will receive a confirmation email within 24 hours letting you know that Kaltura integration and URL submission have been added to your account. 
  • This email contains additional Kaltura account configuration information that you can ignore. Syracuse University users DO NOT NEED those additional steps.

Find Kaltura Media URLs

  1. Log in to Kaltura
  2. Go to My Media
  3. Click the video you would like captioned
  4. Click Share
  5. Copy the URL displayed under Link to Media Page

Request Captions from AST/CaptionSync Using URL(s)

  1. Log in to
  2. Click Continue to dismiss the News page
  3. Click Caption/Transcribe
  4. Choose New List of URLs for Transcription
  5. Click List Description and give your list a unique name
  6. Click Transcription and select service options
  7. Click URLs to Caption and add URLs one per line
  8. Click Submit List
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