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You should have received an email stating that your email migration is about to complete.  After receiving this message the automated migration process will resume, verifying the files moved then redirect your SU email address to the new SUMail system.

Once your account has been moved to SUMail (approximately 30 minutes to an hour after the "migration is about to complete" email)you will need to reconfigure certain applications that you used previously with your email account.


Web Access

Please Note: Once you receive the email that your SUMail is about to complete you will no longer be able to access your email through the old exchange.syr.edu website
  1. To access your SU email through the web, direct your web browser to: SUMail.syr.edu

  2. Enter your full SU email address (e.g. newhelp@syr.edu) then click on the 'Next' button


  3. Enter your NetID passwordthen click on the 'Sign In' button


  4. You will be prompted to authenticate into your account using Two-Factor Authentication (2FA)
  5. Once you validate your account via the 2 factor authentication process you will be able to access your email using your web browser.


Windows Computer

  1. If Outlook is open, please restart Outlook.

  2. If prompted for a user name and password, please use your full email address (e.g. newhelp@syr.edu) and password.


Mac Computer


  1. Open Microsoft Outlook

  2. Click on the "Tools" pull down menu, located on the main menu bar at the top of your screen and select 'Accounts' at the the bottom of the pull down menu

  3. In the window that appears, select your email account from the column on the left side of the window (e.g. newhelp@syr.edu)

  4. Once selected, click on the minus (-) button in the lower left corner of the window
    Delete a mail account

  5. In the drop down dialogue box that appears, click on the 'Delete' button to remove your old account

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps

    Click Delete

  6. Your old email account is now being removed from outlook and will take a few minutes to complete. When this process is complete the account will be removed from the column on the left

  7. Once the old account is removed, click on the plus (+) button in the lower left corner of the window and select the 'New Account' option from the popup menuAccounts Screen in Outlook with Add Account plus sign circled

  8. In the window that appears, type your full email address into the field then click on the 'Continue' button


  9. When prompted, type in you SU password then click on the 'Sign in' button


  10. You will be prompted to authenticate into your account using Two-Factor Authentication (2FA)


  11. Once you authenticate your account, you will be presented with a green checkmark and an opportunity to add another email account to Outlook. Otherwise, click on the 'Done' button

    Please Note: Your computer will need to sync your email with the servers, which will take a while to complete depending on the number of email message associated with your email account.

  1. Open the Mail app  

  2. Once the Mail app is open, click on the "Mail" pull down menu, located on the left side of the main menu bar at the top of your screen and select 'Accounts...' from the pulldown menu

  3. Select your email account from the column on the left side of the window (e.g. newhelp@syr.edu)

  4. Once selected, click on the minus (-) button in the lower left corner of the window.

  5. A pop up menu will appear to confirm the accounts removal. Click on the 'OK' button 

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps
  6. Your old email account is now being removed from Mail and will take a few minutes to complete. When this process is done the account will be removed from the column on the left

  7. Once the old account is removed, click on the Microsoft Exchange option from the right column


  8. In the Email Address field, enter your full email address (e.g. newhelp@syr.edu) and click on the 'Sign in' button in the lower right corner of the popup menu.


  9. On the secondary pop-up menu click on the 'Sign in' button again


  10. When prompted enter your SU password, then click on the 'Sign in' button


  11. You will be prompted to authenticate into your account using Two-Factor Authentication (2FA)


  12. Once you authenticate with 2FA, you will need to grant permission to Mail by scrolling down and clicking the 'Accept' button


  13. Once the account has been added, you can select what apps you would like to use with this account, (e.g. contacts, calendars, reminders...) then click the 'Done' button


    Please Note: Your computer will need to sync your email with the servers, which will take a while to complete depending on the number of email message associated with your email account.

Mobile Devices

  1. On your iOS device, go to 'Settings' and scroll down and tap on the "Mail" option. Once in the "Mail" settings tap on the "Accounts" option.

  2. Tap on the account you would like to remove from the list, identified by your full email address (e.g. newhelp@syr.edu).

  3. At the bottom of the screen tap on the 'Delete Account' button.

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps
  4. Now you will need to add your new account. Please check out the answers page on Configuring SUMail on an iPhone or iPad for more information





  1. Launch the Outlook app on your iOS device .

  2. In the top left corner of the screen, tap on circular icon to bring up the navigation pane. In the lower left corner of this pane, tap on the 'Settings' icon that looks like a gear / sprocket


  3. Tap the account you would like to remove, identified by your full email address (e.g. newhelp@syr.edu).


  4. A new window will appear. Tap on the 'Delete Account' link at the bottom of the list

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps



  5. A small menu will appear, tap on the 'Delete From This Device' button


  6. After you have deleted your account you will be prompted to enter you for your full SU email address (e.g. newhelp@syr.edu). Once entered tap on the 'Add Account' button


  7. In the password field, enter your NetID password. Once complete, tap on the 'Sign In' button at the bottom of the window. 
    Pro Tip: If you plan to use multiple email accounts, you can use the description field to keep track of which account your looking at. (e.g. Work, SU email, NICS)



  8. On the next screen, tap on the 'Maybe Later' button to proceed to your email



Please Note: If you want to receive your SU email on your Android device you need to install the Microsoft Outlook app from the Google Play store. To install the app please visit the Google Play Store from your Android device to download and install the Microsoft Outlook app.

  1. Launch the Outlook app on your Android device .

  2. In the top left corner of the screen, select the menu icon to bring up the navigation pane. In the lower left corner of this pane, tap on the 'Settings' icon that looks like a gear / sprocket
    setting icon in pull out tray

  3. Tap the account you would like to remove, identified by your full email address (e.g. newhelp@syr.edu).
    Mail accounts screen

  4. A new window will appear. Tap on the 'Delete Account' link at the bottom of the list

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps

    delete account screenshot

  5. A small menu will appear, tap on the 'Delete' button
    secondary delete button

  6. Click on the 'Add Account' button
    add account blue button

  7. On the "Add Account" screen, enter your full email address (e.g. newhelp@syr.edu)
    Add account screen
  8. Click on the 'Continue >' link in the lower right corner of the window

  9. Enter your NetID password on the Office 365 sign in page and tap on the 'Sign In' button. The page will refresh asking to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password page2FA Code Page

  10. Your account will be added to the Outlook app.


Proxy Email Access

Proxy email, also known as a Shared email, is a generic email account accessed by a group or team within an organization (e.h. newhelp@syr.edu, NHadv@syr.edu...). If you had access to a shared calendar previously you should continue to have access to it as a proxy resource. Please follow the instructions below on how to relink your email client to your proxy email account.


  1. Open Microsoft Outlook

  2. Click on the "Tools" pull down menu, located on the main menu bar at the top of your screen and select 'Accounts' at the the bottom of the pull down menu

  3. In the window that appears, select your email account from the column on the left side of the window (e.g. newhelp@syr.edu)

  4. Once selected, click on the minus (-) button in the lower left corner of the window
    Delete a mail account

  5. In the drop down dialogue box that appears, click on the 'Delete' button to remove your old account

    Please Note: Deleting an account from your email client will not impact the contents of your email account, which will be restored when you login back into your account in the following steps

    Click Delete

  6. Your old email account is now being removed from outlook and will take a few minutes to complete. When this process is complete the account will be removed from the column on the left

  7. Once the old account is removed, click on the plus (+) button in the lower left corner of the window and select the 'New Account' option from the popup menu
    New Acount Button

  8. In the window that appears, type the full email address of your proxy email account into the field (e.g. newhelp@syr.edu, NHADV@syr.edu) then click on the 'Continue' button
    Enter shared email screen

  9. Click link to "Sign in with another account"
    Office365 ScreenSign in with other account
  10. Delete shared email address (it auto-populates from previous screen) and enter your own NetID@syr.edu email address and then click on "Next" butto

    Microsoft Sign In Screen
  11. Enter your password and click on the "Sign in" button
    Enter Password
  12. Approve the two-factor authentication prompt using the method you setup for your account (notification sent as text message, phone call, Authenticator App)
    Microsoft Two-Factor Authentication

  13. Once you authenticate your account, you will be presented with a green checkmark and an opportunity to add another email account to Outlook. Otherwise, click on the 'Done' button
    Email Successfully Added

Please check back soon for an update to this section

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