Online Success Toolkit
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MAY 4, 2022

Congratulations on all the hard work you have put in this semester! In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions as the semester draws to a close. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Phishing Scam Advisory
  • End-of-Semester Travel Tip
  • Upcoming Change to Multi-Factor Authentication
  • Changes to Zoom Sign-On Options
  • Course Feedback Window
  • Tech Spotlight: Google Workspace
  • 10 Great Spots to Study
  • Resources Available to New Alumni

Phishing Scam Advisory

A phishing scam posing as an account termination warning is circulating among the University community. If you received that email, please delete it. Universities never ask for personal account information via email. In addition, ITS will never ask for your password via email. Any email communication or unsolicited web form asking for this type of information should be deleted. You can learn more at its.syr.edu. You also can follow ITS on Instagram for phishing scam alerts.

End-of-Semester Travel Tip

If you have not already done so, please remember to configure your multi-factor authentication (MFA) methods before you leave campus to ensure you retain access to your University accounts (email, Microsoft applications, etc.). ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. You can learn more about MFA on Answers.

Upcoming Change to Multi-Factor Authentication

As of May 24, the option to approve an MFA request by receiving a telephone call will be discontinued. Users who only have the telephone call MFA method configured must select a new MFA method before May 24 to ensure their account remains active. This change will help protect against fraudulent MFA requests. If you have accessibility concerns related to this change, please contact ADA@syr.edu.

Changes to Zoom Sign-On Methods

As of May 24, users will only be able to sign in to Zoom using the Single Sign-On (SSO) method. The Google option will still be available with the HIPAA-compliant Zoom system. You can learn more about using Single Sign-On to access Zoom on Answers.

Course Feedback Window

Now that the semester is coming to a close, it’s important to provide feedback on the courses you are taking. Thinking about your learning experience and sharing your course experience help your instructors know what worked and what didn’t. You can access your course forms now in Blackboard. Your responses are confidential, and no identifying information is recorded or distributed on the reports that are generated. Reports are released after final grades are submitted. If you have any questions or issues, please contact the course feedback team. We know that the end of a course can be a busy time, and we really appreciate your time and effort!

Tech Spotlight: Google Workspace

Google Workspace at Syracuse University provides all students a wide array of cloud-based services and provides new tools for collaboration and learning. These tools include Google Drive, Calendar, Hangouts and more. You can find a full list of available services on Answers.

10 Great Spots to Study

Every student has different techniques when it comes to studying—from how to take notes to where to review your lessons. Some students prefer absolute silence while others require a little background noise. No matter how or where you study, the University has a place for everyone. Check out this overview of great places to study on campus.

Resources Available to New Alumni

Congratulations to all of our soon-to-be-graduates! ITS has provided a variety of resources and services during your time at Syracuse University. On Answers, you can find a list of information technology resources (e.g., email, Adobe Creative Cloud, LinkedIn Learning and more) and how long you will retain access to them following graduation.

Thank you for reading. Go Orange!

APRIL 13, 2022

We hope you are having a great semester. We’re here to help you finish strong! In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions or listen to our podcast. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Course Registration Tools
  • Spotting Phishing Emails
  • Multi-Factor Authentication: Stay Vigilant
  • LinkedIn Learning: Popular Courses
  • SpectrumU on Campus

Course Registration Tools

With registration for the fall semester now open on MySlice, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. Students also can use Schedule Builder to display possible schedules in a side-by-side calendar format.

Spotting Phishing Emails

A student recently alerted ITS to an alleged job opportunity email that seemed “kinda sus.” The email was a phishing scam and was highly “sus” indeed. Several phishing scam emails disguised as job offers or account information requests have circulated throughout the University community in recent weeks. These messages are designed to trick you into giving out your personal information. If you receive a suspicious job offer, please do not respond to the email or provide them with any of your personal information. You can follow ITS on Instagram for phishing scam alerts.

Multi-Factor Authentication: Stay Vigilant

Cyber-attackers have shifted their strategy since the University adopted multi-factor authentication to access key resources. Once an attacker compromises a Syracuse University NetID/password combination through phishing or other attacks, the attacker repeatedly attempts to log in to University resources, generating multiple MFA requests on the compromised user’s phone or mobile device. This is done in an attempt to “wear out” their victims and cause them to approve the MFA request to silence their phone or device. If you have not explicitly attempted to log in to a system, do not accept an MFA request from your phone or device. Contact the ITS Service Center to report fraudulent MFA requests.

LinkedIn Learning: Popular Courses

LinkedIn Learning provides access to thousands of high-quality, on-demand courses. Popular courses include:

  • Learning Canva
  • The Six Morning Habits of High Performers
  • What to Do When There’s Too Much to Do
  • Social Media Stories: Creative Strategies and Tips
  • Graphic Design Tips and Tricks

SpectrumU on Campus

Do you need a break from studying? When you connect to a campus network, you can watch your favorite movies and shows by downloading the SpectrumU app or by visiting watch.spectrum.net through your browser. Learn more about SpectrumU.

Thank you for reading. Go Orange!

MARCH 9, 2022

We hope your semester is going well. In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions or listen to our podcast. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Job Offer or Phishing Scam?
  • Resisting MFA Fatigue
  • Spring Break Travel Tip
  • Disconnecting Wireless Hot Spots

Job Offer or Phishing Scam?

Several phishing scam emails disguised as job offers or account information requests have circulated throughout the University community in recent weeks. These messages are designed to trick you into giving out your personal information. To protect against phishing attacks, ask yourself these questions the next time you receive a suspicious email:

  • Was I expecting the document or link? Be suspicious of unexpected emails sharing documents and links. If you are not sure, contact the sender (preferably via text message, phone or an alternative email address) and ask if they shared a document with you.
  • Do I know the person sharing it? Consider the message suspicious if you do not know the sender. Remember, phishers often use compromised accounts to send their messages. They also can forge the sending address. If you feel at all unsure, call the sender at a known number to confirm they sent the information.
  • Can I identify the attached document before opening it? Is it clear from the document title and message what the document is and why it is being shared? Phishers often send vague messages stating a document has been shared with you. They rely on your curiosity to open the document. Do not open suspicious shared documents.
  • Does the product or offer seem too good to be true? Beware of emails promising financial gain, quick fixes or easy solutions, as these are likely phishing attempts.

You can follow ITS on Instagram for phishing scam alerts.

Resisting MFA Fatigue

Cyberattackers have shifted their strategy since the University adopted multi-factor authentication (MFA) to access key resources. Once an attacker compromises a Syracuse University NetID/password combination through phishing or other attacks, the attacker repeatedly attempts to log in to University resources, generating multiple MFA requests on the compromised user’s phone or mobile device. This is done in an attempt to “wear out” their victims and cause them to approve the MFA request to silence their phone or device. This, in turn, allows the attacker access. If you have not explicitly attempted to log in to a system, do not accept an MFA request from your phone or device. Contact the ITS Service Center to report fraudulent MFA requests.

Spring Break Travel Tip

Before you travel for spring break, it’s a good idea to configure your MFA methods to ensure you retain access to your University accounts wherever you go. ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. You can learn more about MFA on Answers.

Disconnecting Wireless Hot Spots

ITS network administrators continue to detect wireless access points or “hot spots” coming from personal devices across campus. Hot spots can disrupt the normal use of University-provided wireless access. The use of hot spots has increased in recent years, with many people using their hot spots elsewhere and forgetting to turn them off when they arrive on campus. ITS recommends only using a hot spot at home or while traveling. To learn how to connect to AirOrangeX, please visit its.syr.edu/connected.

Thank you for reading. Go Orange!

FEB. 16, 2022

We hope your semester is going well. In addition to the information in this email, please remember you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions, follow ITS on Instagram or listen to our podcast. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Disconnecting Wireless Hotspots
  • Password Management
  • LinkedIn Learning
  • Phishing Awareness
  • Personal Pronouns
  • Upcoming Events
  • Spring Break Travel Tip
  • Orange Bot

Disconnecting Wireless Hotspots

ITS network administrators continue to detect wireless access points or “hotspots” coming from personal devices across campus. Hotspots can disrupt the normal use of University-provided wireless access. We encourage anyone using a hotspot to disconnect it and connect to the wireless AirOrangeX network instead. To learn how to connect to AirOrangeX, please visit its.syr.edu/connected.

Password Management

All NetID owners are required to change their password at least once per year. If you forget your password or it expires, you will lose access to resources that require your NetID and password combination. You can learn how to manage your password on Answers.

Level Up with LinkedIn Learning

Available to all University students, LinkedIn Learning provides access to thousands of high-quality, on-demand courses. Popular new courses include:

  • C# Essential Training 1: Types and Control Flow
  • Sales Management Foundations
  • Learning Photoshop Automation
  • Visual Storytelling in PowerPoint
  • Understanding Augmented and Virtual Reality: An Introduction

Phishing Awareness

It’s always a good time to be on the lookout for phishing scams. Phishers send emails or messages that claim to be from businesses or organizations you know, such as your bank or even Syracuse University. A message might ask you to “update,” “validate” or “confirm” your account information. These messages direct you to a fraudulent site designed to trick you into giving out your personal information. Check out some tips for spotting phishing emails.

Personal Pronouns on MySlice and Zoom

Personal pronouns are the ways in which we refer to each other in the third person (for example, “he/him/his,” “she/her/hers,” “they/their/theirs,” etc.). All students can update their personal pronouns in MySlice and Zoom. To learn more about personal pronouns, review this FAQ on Answers.

Upcoming Events

Spring Break Travel Tip

With Spring Break less than a month away, it’s a good idea to configure your multi-factor authentication (MFA) methods to ensure you retain access to your University accounts wherever you go. ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. You can learn more about MFA on Answers.

Orange Bot

Orange Bot is a virtual assistant that can help answer your questions about University information technology. Orange Bot is available on the ITS website and the College of Professional Studies website, with additional websites adding the feature soon. You can help Orange Bot provide better answers by asking it questions and then rating its responses.

JAN. 12, 2022

Welcome to the first “Orange Online” email of the new year! We hope you enjoyed some time to rest and re-charge over the last few weeks in preparation for a great spring semester.

As a reminder, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Multi-Factor Authentication: Number Verification
  • Blackboard and Multi-Factor Authentication
  • Remote Access
  • Orange Bot
  • Change to Cable TV Service on Campus
  • “ITS In-Depth”: Accessible Technology
  • “Behind the Monitor” Podcast

Multi-Factor Authentication: Number Verification

Multi-factor authentication (MFA) is currently enabled for all students accessing SUMail, Office365, MySlice, Blackboard and many other web-based applications. An upcoming change will enhance MFA’s ability to prevent the unauthorized use of NetIDs and passwords: Beginning Tuesday, Jan. 18, users responding to a push notification from the Microsoft Authenticator app will be presented with a number verification that they will need to type into the app to complete the approval process. Those who currently use SMS (text messaging) or receive a phone call to authorize their accounts will not be affected by this change. You can learn more about this change on Answers.

Blackboard and Multi-Factor Authentication

As mentioned, Blackboard has been enhanced with Microsoft MFA. The function of MFA in Blackboard is similar to its behavior in other campus systems where it is enabled.

Remote Access

Effective Jan. 18, remote access via Syracuse University Remote Access (SURA) VPN configuration will no longer be available. You will still be able to use Remote Desktop Services(RDS) to remotely access a University computer from any personal computing device. You can learn more about remote access on Answers. If you have questions related to this change, please contact the ITS Help Desk by calling 315.443.2677 or by emailing help@syr.edu.

Orange Bot

Orange Bot is a virtual assistant that can help answer your questions about the University’s information technology. Orange Bot is available on the ITS website, with additional websites adding the feature soon. You can help Orange Bot provide better answers by asking it questions and then rating its responses.

Change to Cable TV Service on Campus

Spectrum recently upgraded the campus cable service. As a result, on-campus residents should plan to run a channel scan on their wired cable TVs to restore service. Please note this change does not impact the SpectrumU streaming service.

‘ITS In-Depth’: Accessible Technology

Each edition of “ITS In-Depth” takes a closer look at a hot topic in information technology. For the latest installment, we talked with Information Technology (IT) Accessibility Analyst Pam Thomas to learn about the role that technology plays in creating an inclusive Orange community.

‘Behind the Monitor’ Podcast

ITS has a podcast called “Behind the Monitor” that discusses technology’s role at Syracuse University. The latest episode features a run-down of updates for the spring semester, as well as a discussion of New Year’s tech resolutions. You can subscribe to “Behind the Monitor” on Apple Podcasts and Spotify.

Thank you for reading. Go Orange!

NOV. 30, 2021

We hope that you enjoyed a restorative Thanksgiving break and feel ready for the home stretch of the semester. You can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Personal pronouns available on Zoom
  • Course feedback surveys
  • Study spaces at the Libraries
  • Orange Bot
  • Tips for finishing strong
  • Upcoming change to remote access
  • Blackboard and multi-factor authentication

Personal Pronouns Available on Zoom

Personal pronouns are the ways in which we refer to each other in the third person (for example, “he/him/his,” “she/her/hers,” “they/their/theirs,” etc.). If you have selected your personal pronouns in MySlice, you now have the option to display them when using Zoom at Syracuse University. The latest blog post from ITS explains how.

Course Feedback Surveys

Providing course feedback is a quick, easy and confidential way to provide constructive feedback on your courses. You can provide feedback on your courses until Sunday, Dec. 12. Check Blackboard for more information.

Study Spaces at the Libraries

Syracuse University Libraries offers a range of support and study spaces as you study for tests and complete your projects. Need some distraction-free time? Check out these quiet study spaces. Learn more about the resources available to you at library.syr.edu.

Orange Bot Now Live on ITS Website

Orange Bot is a virtual assistant that can help answer your questions about University information technology. Orange Bot is available on the ITS website, with additional websites adding the feature soon. You can help Orange Bot provide better answers by asking it questions and then rating its responses. Try it out at its.syr.edu.

Tips for Finishing the Semester Strong

As you work to finish the semester strong, an increase in your workload could require additional studying, researching and writing. Create a study schedule, and try to stick to it in order to stay on track. Remember also to set time aside to clear your mind and rest.

Upcoming Change to Remote Access

Effective Jan. 15, 2022, remote access via Syracuse University Remote Access VPN configuration will no longer be available. You will still be able to use Remote Desktop Services to remotely access a University computer from any personal computing device. You can learn more about remote access on Answers. If you have questions related to this change, please contact the ITS Help Desk by calling 315.443.2677 or by emailing help@syr.edu.

Blackboard and Multi-Factor Authentication

Beginning Monday, Dec. 20, at 8 a.m. ET, Blackboard’s security will be enhanced with Microsoft multi-factor authentication. You can learn more by reading “Multi-Factor Authentication Coming to Blackboard” on Answers.

Thank you for reading. Go Orange!

NOV. 9, 2021

We hope your coursework is going well! Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Thanksgiving travel tip
  • MySlice reminder
  • Cybersecurity scavenger hunt
  • Registration tools
  • Upcoming event: Research Computing Series
  • Blackboard and multi-factor authentication

Thanksgiving Travel Tip: Multi-Factor Authentication

If you will travel over Thanksgiving break, please remember to configure your multi-factor authentication (MFA) methods to ensure you retain access to your University accounts (email, Microsoft applications, etc.) wherever you go. You can manage your MFA at msmfa.syr.edu. ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. The mobile application does not require an internet connection once configured. Call or text authentication will require your mobile device to have service at your destination. You can learn more about MFA on Answers.

MySlice Reminder

MySlice was upgraded in September. The upgrade included enhanced security with Microsoft MFA. Additional details can be found on the MySlice Upgrade Answers page. If you are having trouble logging in to MySlice, try clearing your browser cache and cookies. Browser-specific instructions are available on the Clearing Browser History and Cache Answers page.

Cybersecurity Scavenger Hunt

Although Cybersecurity Awareness Month officially ended in October, the ITS Information Security Department has extended it into November! Check out this digital scavenger hunt to help you learn more about how you can keep your information secure.

Registration Tools

With spring and Winterlude course registration now open on MySlice, be sure to run a degree audit through Degree Worksand meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. You also can use Schedule Builder, an online application that interfaces with the PeopleSoft course catalog, to display possible schedules in a side-by-side calendar format.

Upcoming Event: Research Computing Series

Do you need more computing power to move your research forward? Join the ITS Research Computing team on Tuesday, Nov. 16, to learn how to scale your research on the University’s advanced computing resources. The session will cover:

  • OrangeGrid, the High Throughput Computing cluster
  • Zest, the High Performance Computing cluster
  • Surge, the Graphical Processing Unit (GPU) cluster

Additionally, the Research Computing team will review connecting on and off campus and how to reach the team when questions arise. You can learn more and register online.

Blackboard and Multi-Factor Authentication

Beginning Monday, Dec. 20, at 8 a.m. ET, Blackboard’s security will be enhanced with Microsoft multi-factor authentication. You can learn more about this upcoming change on Answers.

Thank you for reading. Go Orange!

OCT. 26, 2021

Congratulations on completing your midterms! Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Phishing awareness
  • Printing on campus
  • Upcoming event: Research Computing Series
  • Registration tools
  • SpectrumU on campus

Phishing Awareness

October is Cybersecurity Awareness Month, but it’s always a good time to be on the lookout for phishing scams. Phishers send emails or messages that claim to be from businesses or organizations you know, such as your bank or even Syracuse University. A message might ask you to “update,” “validate” or “confirm” your account information. These messages direct you to a website that looks like a legitimate organization’s site but instead is a fraudulent site designed to trick you into giving out your personal information.

Some tips to keep in mind to help you spot phishing emails:

  • Syracuse University will never ask you to reveal any personal information through email or ask you to update your personal information through a link in an email.
  • Never click on embedded links from people you don’t know. Always be wary of unsolicited email, even if you think you recognize the sender.
  • Phishing emails usually threaten to shut down your account if you don’t respond. Valid emails do not.
  • Phishing emails usually will have grammar or spelling mistakes.

Learn more about phishing.

Printing on Campus

Students receive a credit at the beginning of each academic year for printing services in the ITS public computer labs. You can find full instructions on managing your print account on the Print Account Management page. There are many ways to print on campus, including printing from a campus computer, emailing to print or wireless printing. You can learn more about your printing options on Answers.

Upcoming Event: Research Computing Series

Do you need more computing power to move your work forward? Join the ITS Research Computing team on Tuesday, Nov. 16, to learn how to scale your research on the University’s advanced computing resources. The session will cover:

  • OrangeGrid, the High Throughput Computing cluster
  • Zest, the High Performance Computing cluster
  • Surge, the Graphical Processing Unit (GPU) cluster

Additionally, the Research Computing team will review connecting on and off campus and how to reach the team when questions arise. You can learn more and register online.

Registration Tools

As you prepare for spring course registration, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. You also can use Schedule Builder, an online application that interfaces with the PeopleSoft course catalog, to display possible schedules in a side-by-side calendar format.

SpectrumU on Campus

Do you need a break from studying? When you connect to a campus network, you can watch your favorite movies and shows by downloading the SpectrumU app or by visiting watch.spectrum.net through your browser. Learn more about SpectrumU.

Thank you for reading. Go Orange!

OCT. 12, 2021

We hope your classes are going well! Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • MySlice Tips and Reminders
  • Managing Midterm Stress for Academic Success
  • Making Things Happen in the MakerSpace
  • Personal Pronouns
  • Libraries Workshop: All About Sources

MySlice Tips and Reminders

As you know, MySlice has a new look after a system upgrade last month. MySlice’s security also was enhanced with Microsoft Two-Factor Authentication (also known as multi-factor authentication or MFA). If you haven’t visited MySlice since the upgrade, please clear your web browser cache before doing so. Please also navigate to myslice.syr.edu rather than using an old bookmark. Clearing your cache and navigating directly to the site will resolve most issues related to MFA.

If you need assistance with MFA-related issues, please call the ITS Help Desk at 315.443.2677 (rather than sending an email) for assistance. Zoom calls are available if you are outside of the United States.

Also, please remember that parents should not use their student’s SUID and password to access MySlice. Instead, students can share specific sections of their MySlice account with their parents, guardians or family members by following the instructions available on Answers.

Managing Midterm Stress for Academic Success

We are reaching the point of the semester where you are balancing coursework, exams and projects on top of social and co-curricular activities. It’s common to feel stressed or overwhelmed or to feel you aren’t able to juggle everything you need or want to do. The University has staff and a variety of resources to support you and help you succeed.

Making Things Happen at the MakerSpace

The MakerSpace is a hidden gem on campus. Located in the Kimmel Computer Lab, the MakerSpace is a collaborative space where students, faculty and staff can create fun, inventive projects using a variety of specialized machines, including 3D printers, a laser engraver, an embroidery machine and more. Learn more.

Personal Pronouns

International Pronouns Day is Wednesday, Oct. 20. Personal pronouns (“he,” “she,” “they,” etc.) specifically refer to the pronouns that people use for themselves. All students, instructors and staff can update their personal pronouns in MySlice by following these instructions. To learn more about personal pronouns, including suggestions for how to ask someone what their pronouns are, review this FAQ on Answers.

Libraries Workshop: All About Sources

If you’re new to the research process, Syracuse University Libraries encourages you to attend the “All About Sources” workshop on Tuesday, Oct. 19. The workshop will demonstrate how to search for and identify certain types of sources using Summon. After the workshop, you will be able to identify different types of sources, find credible sources that fulfill your information needs and critically evaluate information.

Thank you for reading. Go Orange!

SEPT. 28, 2021

We hope your classes are going well! Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Upgraded MySlice Now Available
  • Disconnecting Wireless Hotspots
  • Keep Zoom Up to Date
  • Phishing Awareness
  • ITS In-Depth: Extended Reality

Upgraded MySlice Now Available

MySlice has a new look after a system upgrade. Before logging in, please clear your web browser cache. The refreshed, tile-based MySlice features increased mobile compatibility, accessibility and personalization. You can find information about the enhanced navigation and user experience, including screenshots, on the MySlice Upgrade Answers page. Helpful links include:

Disconnecting Wireless Hotspots

University network administrators have detected several wireless access points or “hotspots” coming from personal devices across campus. Wireless access points and hotspots are not permitted on campus because they can cause interference and disrupt the normal use of University-provided wireless access by students, faculty and staff. If you currently use a hotspot, please disconnect it. If you need help connecting your devices to AirOrangeX, you can review step-by-step instructionsor call the ITS Help Desk at 315.443.2677.

Keep Zoom Up to Date

If you are having issues with Zoom, be sure you have updated to the latest version. Detailed instructions to check for updates are available from Zoom. You also can learn more on the Zoom at Syracuse University Answers page.

Phishing Awareness

Criminals use malicious email to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. These phishers sometimes try to make their emails look real by using companies’ or institutions’ logos, fonts and colors. Urgent demands also are common (for example, “Reply with your password within 24 hours or your account will be closed!”). You can learn more about identifying phishing emails on Answers.

ITS In-Depth: Extended Reality

Each edition of “ITS In-Depth” takes a closer look at a hot topic in information technology. With extended reality (XR) rapidly blurring the lines between science fiction and, well, reality, we talked with ITS Online Learning Services Instructional Analyst Jason Webb G’18 to learn how XR is shaping teaching, learning and research at the University.

Thank you for reading!

SEPT. 14, 2021

We hope your classes are going well! Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. You also can find a collection of past “Orange Online” emails on Answers.

This edition’s topics:

  • Securing Zoom Meetings
  • MySlice Upgrade Sept. 25-26
  • National Online Learning Day
  • Accessible Learning Technology
  • Stay Connected With AirOrangeX
  • LinkedIn Learning

Securing Zoom Meetings

All students have access to Zoom videoconferencing by logging in to zoom.syr.edu. To help ensure the security of your Zoom meetings, ITS recommends taking the following steps when hosting a session:

  • Automatically generate a Meeting ID
  • Require a meeting password
  • Enable the waiting room feature
  • Disable “Join Before Host”
  • Limit screen sharing to the host
  • Lock the meeting once all expected attendees have joined

You can learn more about these and other recommendations on the Securing Zoom Meetings page on Answers.

MySlice Upgrade Sept. 25-26

MySlice is getting a new look later this month! You can find more information on the enhanced navigation and user experience, including screenshots and customization options, on the MySlice Upgrade Answers page. Please note that MySlice will be unavailable during the weekend of Sept. 25-26 to allow for the implementation of this upgrade.

National Online Learning Day

National Online Learning Day is Wednesday, Sept. 15. We are proud to serve our online students around the world with resources such as the Online Success Toolkit and the Office of Online Student Success. Remember: Wherever you are, you’re Orange!

Accessible Learning Technology

The campus teaching and technology community is committed to providing accessible technology that enables participation by the greatest number of students possible, including those with disabilities. Here are some key accessibility resources that can help all students:

  • Zoom offers live transcription. Details are available on the Zoom Live Transcript Answers page.
  • Blackboard Ally enhances the usability and accessibility of course documents uploaded to Blackboard.
  • TextHelp Read&Write provides all learners with access to reading, writing, studying and research tools at school, home or work.
  • TextHelp EquatIO helps make equations, formulas and graphs accessible, includes handwriting recognition and integrates seamlessly with Read&Write.

Stay Connected With AirOrangeX

Wherever you study on campus, the wireless AirOrangeX network provides fast, secure connection for computers, smartphones and tablets. For best results, proper configuration is highly recommended. You can find configuration instructions on Answers to ensure you stay connected anywhere on campus.

LinkedIn Learning

Available to all students, LinkedIn Learning provides access to thousands of high-quality, on-demand courses. You can log in to linkedinlearning.syr.edu with your NetID and password. One course that might be helpful is a guide to study skills, including how to strengthen your note-taking.

Thank you for reading!

AUG. 31, 2021

Welcome to the fall semester! We are happy to help you in your studies by providing updates and insights about how you can make the best use of the technology and resources available to you. Throughout the semester, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks.

This week’s topics:

  • Starting the Semester Strong
  • Microsoft Office 365
  • Disconnecting Wireless Hotspots
  • Phishing Awareness
  • Rave Guardian Safety Mobile App
  • MySlice Upgrade Sept. 25-26

Starting the Semester Strong

As you get in the swing of a new semester, you want to prioritize connecting with your professors, both in person and online. Be sure to check your Syracuse University email and log in to Blackboard often to receive communications from your instructors. If you can’t access a course on Blackboard, ask the instructor to make the course available to you. Also, please note that some messages sent through Blackboard wind up in recipients’ junk email folders, so be sure to check your junk folder as well as your inbox.

Microsoft Office 365

All Syracuse University students are encouraged to have a computer running Microsoft Office or Office 365. Active students can download and install Microsoft Office desktop applications for free. Visit Answers to learn more about Office 365.

Disconnecting Wireless Hotspots

Syracuse University network administrators have detected several wireless access points or “hotspots” coming from personal devices across campus. Wireless access points and hotspots are not permitted on campus because they can cause interference and disrupt the normal use of University-provided wireless access by students, faculty and staff. If you currently use a hotspot, please disconnect it. If you need help connecting your devices to AirOrangeX, you can review step-by-step instructions or call the ITS Help Desk at 315.443.2677.

Phishing Awareness

Criminals use malicious email to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. These phishers sometimes try to make their emails look real by using companies’ or institutions’ logos, fonts and colors. Urgent demands also are common (for example, “Reply with your password within 24 hours or your account will be closed!”). You can learn more about identifying phishing emails on Answers.

Rave Guardian Safety Mobile App

Students are encouraged to download Rave Guardian, a free app created by Rave Mobile Safety, which the University already uses to send Orange Alerts via platforms such as email, phone and text. With Rave Guardian, users can receive important campus notifications, communicate with the Department of Public Safety and gain access to helpful resources. You can download the Rave Guardian app in the Apple or Google Play stores by searching for “Rave Guardian.”

MySlice Upgrade Sept. 25-26

MySlice is getting a new look in September! You can find more information on the enhanced navigation and user experience, including screenshots and customization options, on the MySlice Upgrade Answers page. Please note that MySlice will be unavailable during the weekend of Sept. 25-26 to allow for the implementation of this upgrade.

Thank you—and go Orange!


AUG. 24, 2021

We are happy to welcome students back to campus this week! If you haven’t left for campus yet, be sure to configure and verify you’ll have access to your two-factor authentication methods. You can manage your two-factor authentication methods at netid.syr.edu.

Wherever you will study this semester, Information Technology Services (ITS) will provide updates and insights about how you can make the best use of the technology available to Syracuse University students. In addition, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks.

This week’s tips:

  • Getting Connected
  • Campus Living: Gaming, Streaming and More
  • Finding Resources Around Campus
  • ITS Service Center
  • MySlice Unavailable Sept. 25-26 for Upgrade
  • Study Guide: Online Learning Resources
  • Blackboard Gets a New Look

Getting Connected

ITS provides access to a wide range of computing services on campus and beyond. For students who will be on campus this fall, we have put together a guide to getting connected, which includes instructions for connecting to campus networks, finding technical support and more.

Campus Living: Gaming, Streaming and More

Do you know about the Gadgets&Games campus network for streaming devices and gaming systems? Have you tried out the SpectrumU video streaming service that delivers live TV to your device? Learn about these and other campus resources on the Campus Living Answers page.

Finding Resources Around Campus

If you haven’t already, check out our digital maps on maps.syracuse.edu, where you can sort by a range of location types (buildings, computer labs, parking, dining options, etc.) You also can find bus schedule information at subus.syr.edu. Learn more about face mask requirements on campus shuttles and Centro buses.

ITS Service Center

Located at 1-227 CST in the Life Sciences Complex, the ITS Service Center offers a wide range of in-person support services. Visit its.syr.edu/supportsvc for more information, including support hours. While no products or software are sold at the ITS Service Center, the Syracuse University Campus Store features a range of technology options.

MySlice Unavailable Sept. 25-26 for Upgrade

MySlice is getting a new look in September! You can find more information on the enhanced navigation and user experience, including screenshots and customization options, on the MySlice Upgrade Answers page. Please note that MySlice will be unavailable during the weekend of Sept. 25-26 to allow for the implementation of this upgrade.

Study Guide: Online Learning Resources

ITS maintains a collection of online learning resources on Answers. This collection includes online learning recommendations, campus resources, helpful links and login locations. You also can review some tips for safe computing.

Blackboard Gets a New Look

Syracuse University Blackboard has upgraded to Ultra Base Navigation. The change provides a modernized landing page that includes a new notification system, a consolidated view of course activity and easier ways to navigate to course content. You can learn more, including how to find your courses within Blackboard, on the Blackboard Navigation Update page on Answers.

Thank you for reading—and go Orange!

AUG. 17, 2021

We are excited to start the fall semester in less than two weeks! Throughout the semester, Information Technology Services (ITS) will provide updates and insights about how you can make the best use of the technology available to Syracuse University students. In addition, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks.

This week’s topics:

  • Getting Connected
  • MySlice Unavailable Sept. 25-26 for Upgrade
  • Online Learning Resources
  • Two-Factor Authentication
  • Finding Resources Around Campus
  • Blackboard Gets a New Look

Getting Connected

ITS provides access to a wide range of computing services on campus and beyond. For students who will be on campus this fall, we have put together a guide to getting connected, which includes instructions for connecting to campus networks, finding technical support and more.

MySlice Unavailable Sept. 25-26 for Upgrade

MySlice will be unavailable during the weekend of Sept. 25-26 to allow for an upgrade to the system’s navigation and user experience. You can find additional information, including screenshots and customization options, on the MySlice Upgrade Answers page.

Online Learning Resources

ITS maintains a collection of online learning resources on Answers. This collection includes online learning recommendations, campus resources, helpful links and login locations. You also can review some tips for safe computing.

Two-Factor Authentication

Two-factor authentication protects your accounts and confidential information by strengthening the sign-in process with an extra verification of identity in addition to your username and password (for example, a one-time code texted to your phone). Prior to traveling to campus, be sure to configure and verify you’ll have access to your two-factor authentication methods. You can manage your two-factor authentication at netid.syr.edu.

Finding Resources Around Campus

If you haven’t already, check out our digital maps on maps.syracuse.edu, where you can sort by a range of location types (buildings, computer labs, parking, dining options, etc.) You also can find bus schedule information at subus.syr.edu. Learn more about face mask requirements on campus shuttles and Centro buses.

Blackboard Gets a New Look

Syracuse University Blackboard has upgraded to Ultra Base Navigation. The change provides a modernized landing page that includes a new notification system, a consolidated view of course activity and easier ways to navigate to course content. You can learn more, including how to find your courses within Blackboard, on the Blackboard Navigation Update page on Answers.

Thank you for reading—and go Orange!

AUGUST 3, 2021

Each month, Information Technology Services (ITS) provides updates and insights about how you can make the best use of the technology available to Syracuse University students. In addition, you can contact the ITS Help Desk (help@syr.edu or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks.

This month’s topics:

  • Resources for New and Returning Students
  • Maps.syracuse.edu
  • Welcome Events for First-Year and Transfer Students
  • Two-Factor Authentication
  • Registration

Resources for New and Returning Students

ITS is dedicated to helping Orange students get connected. New students can visit its.syr.edu/welcome to learn about starting their computing experience at Syracuse University. We also have an IT refresher for returning students.

Digital Maps Help You Navigate Campus

Are you looking for the best way to get from Point A to Point B on campus? Check out our digital maps on maps.syracuse.edu, where you can sort by a range of location types (buildings, computer labs, parking, dining options, etc.). You also can find bus schedule information at subus.syr.edu.

Welcome Events for First-Year and Transfer Students

The Office of First-Year and Transfer Programs offers a range of activities to help students start their Becoming Orange journeys. A complete list of Syracuse Welcome events is available online. You also can email newtosu@syr.edu or call 315.443.9187 with any questions.

Two-Factor Authentication

Two-factor authentication is an added security feature that helps protect your accounts and confidential information by strengthening the sign-in process with an extra verification of identity in addition to your username and password (for example, a one-time code texted to your phone). Prior to traveling to campus, be sure to configure and verify you’ll have access to your two-factor authentication methods. If you have not already done so, you can manage your two-factor authentication at netid.syr.edu.

Registration Tips and Tools

As you register for your next courses, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. Thanks to a recent upgrade, Degree Works now features a new, responsive student dashboard that is mobile-friendly with a fresh and clean look. You also can use Schedule Builder to display possible schedules in a side-by-side calendar format.

Thank you—and go Orange!

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