Information Technology Support
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Information Technology Services (ITS) provides all active students, alumni, and faculty or staff who began work after December 2nd, 2020, with an email account in an environment called SUMail. SUMail is managed by the university and utilizes Microsoft's Office 365 email service. The SU email policy requires that all official university e-mail communications be sent to your email address.

Your SUMail email address is your For example if your NetID is xyzsmith your SUMail email address would be  SUMail uses the same password that you set up for your NetID.

To manage your NetID, including passwords management, activation and two-factor authentication, visit

Need to add SUMail to a personal devices? Check out our step-by-step instructions on the SUMail Configurations page.

New Student? When can you log in?

Newly matriculated students are assigned an official email address approximately 24-48 hours after they have submitted their Admissions Acceptance Form (undergraduate) or the Intent to Register Form (graduate, Law), paid tuition deposit, been confirmed as matriculated, and have activated their NetID.

First-time non-matriculated students (e.g. University College) are assigned an official email address usually within a day after they have submitted their registration.

SUmail Login

Log into your Syracuse University email account:

Login to SUmail

This links is for active active students and alumni, as well as faculty and staff who were provided accounts after December 2nd, 2020.

Staff or faculty member who use Exchange should login by visiting More information is available on the Exchange home page.

About SUMail Accounts

SUMail is managed by the University and utilizes Microsoft's cloud services. This partnership provides students several powerful and convenient features, including:

  • Increased mailbox sizes up to 100 GB
  • Modern Outlook Web experience
  • Increased security with multi-factor authentication
  • Increased spam, virus, and phishing protection
  • Your SU email address and the services offered through SUMail will continue to be available indefinitely after graduation.  If there is any change to this service, we will notify participants in SUMail. 

Want to filter mail, file junk, or block messages? SUMail accounts can utilize the Junk folder to both manage mail filtering and block messages. Additional information, including instructions, can be found on the Microsoft Junk Folder page.


Alumni Email Accounts

SUMail accounts for alumni will be available for as long as SUMail remains the Student Email system, although Microsoft reserves the right to display advertisements to SUMail users who are not current students. 

Don't Have a NetID? Alumni who don't have a NetID and wish to get a SUMail email account should contact the Help Desk at 315.443.2677 or  For dates and times the Help Desk is open visit:  ITS Support Services.  If a NetID can be provided for you, you can go to to activate the NetID and then sign up for SUMail.

Alumni who do not currently have an account can visit, click on "Additional Services" and select "Signup For SUMail".

Additional Support Pages

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing, or by stopping into 1-227 CST.