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Apple Mail after Microsoft's MFA (Two-Factor Authentication or 2FA)

As of March 2019, Syracuse University Mail (SUMail) requires Microsoft MFA (also known as two-factor authentication or 2FA). All versions of MacOS before 10.14 Mojave do not support what is referred to as "modern authentication". When trying to access older versions of Mail, you may continually be asked to log in without success. You may see the following screen asking for internal and external URLs as well as a statement that Apple Mail cannot verify the account name or password:

Apple Mail inbox add account screen error

In order to continue to use Apple's Mail app, you will need to update MacOS to the latest version, 10.14 Mojave, which is freely available in the Mac App store. You must also remove and then re-add your SUMail account in order to Apple's Mail app to recognize the MFA/2FA. Follow the instructions listed under the "Related Articles" section for more information.

Additional work arounds include installing Microsoft office using your provided Office365 subscription, and use Outlook. You could also use Outlook's web based email on your preferred browser.






Auto-Configuration

Some Apple Mail clients will automatically pull the correct information for accessing your SUmail mailbox based on your netid@syr.edu email address and password.  Perform the following steps:

  1. Start Apple Mail.
  2. If you have no accounts set up with Apple Mail, skip to step 5.
  3. If this is an additional Apple Mail account, go to the File menu at the top of the screen and select "Add Account"
    Menu to Add Account on Apple Mail
  4. A new dialog will come up. In the Full Name box, type your full name as you want it to appear in messages you send out. You can use both upper and lowercase letters here.
    Add Account Form
  5. In the E-mail Address box, type your NetID@syr.edu (for example, mynetid2@syr.edu). This is your e-mail address.
  6. In the Password box, type your NetID password. Click Continue.

If the SUmail system is able to automatically pull your configuration information, an "Account Summary" window similar to the one below will appear (note that your server address information may be different):

Automatic Configuration of Account Success Screen

Click on "Create" to complete the setup of your SUmail account. 

If a window appears indicating that autodiscover has failed (with a red arrow pointing to username because it pulled only the netid value instead of netid@syr.edu), then you will need to complete the manual configuration steps listed below.

Error Message- Make Sure User is full email address

 

 

Manual Configuration of IMAP

  1. Start Apple Mail.
  2. If you have no accounts set up with Apple Mail, skip to step 5.
  3. If this is an additional Apple Mail account, go to the File menu at the top of the screen and select "Add Account"
    Apple Mail menu to add an account
  4. A new dialog will come up. In the Full Name box, type your full name as you want it to appear in messages you send out. You can use both upper and lowercase letters here.
    Add an Account Form
  5. In the E-mail Address box, type your NetID@syr.edu (for example, mynetid2@syr.edu). This is your e-mail address.
  6. In the Password box, type your NetID password. Click Continue.
  7. A window appears indicating that autodiscover has failed (with a red arrow pointing to username because it pulled only the netid value instead of netid@syr.edu).  Click on Continue.

    Error Screen when Auto-discover failed



  8. A new window appears asking for information to configure the email account.
    1. Set the Account Type to Exchange.
    2. In the Description box, enter a name for this account (for example, SUmail).
    3. In the Incoming Mail Server box, enter m.outlook.com if your SUMail account has not yet been upgraded to the latest Office 365 interface.  If your SUmail account has been upgraded, use outlook.office365.com for the incoming mail server.  See SUmail Upgrade for information on how to determine if your SUmail account has been upgraded.   (NOTE:  if your SUmail account has not yet been upgraded, and using m.outlook.com generates an error, use the "Server Name" value from the "IMAP Setting" section which you can obtain using the instructions in "Get Information using the Web Interface to configure Apple Mail" below).
    4. In the User name box, type your NetID plus @syr.edu (for example, mynetid2@syr.edu). This is your e-mail address.
    5. In the Password box, type your NetID password. Click Continue.
  9. Apple Mail will then test your Incoming server settings. If the test fails, double check your User Name (Be sure to enter include the @syr.edu after your NetID.) and password.  If you get an error that "The Exchange server m.outlook.com is not responding....", try the "server name" value from the "IMAP Setting" section of your account that you noted during the "First Steps" above.
  10. If the Account Summary screen appears, select "Create."

Get information using the Web Interface to configure Apple Mail

  1. Open a browser and log into your SUmail account using the web interface at: https://sumail.syr.edu.
  2. Select "Options" in the top right of the main mail screen and then "See All Options..."
  3. If you are not already on the "Account" page, select it.
  4. Select "Settings for POP, IMAP, and SMTP access..."

A screen like this one will appear.  Write down or screen shot the setting values listed under "IMAP setting" and "SMTP setting."  You will need these when you configure Apple Mail manually.

IMPORTANT

The values for your account may differ. Make note of the values for SMTP and IMAP for your specific account.

EXAMPLE of possible settings:
Apple Mail, SU Mail Account Settings for IMAP,POP and SMTP