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General troubleshooting when iPad has problems connecting to Wifi. Non-SU Wireless locations

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Problem Overview

When using a Wi-Fi network with your iPad, you may occasionally encounter the following issues:;

  • Unable to locate a nearby Wi-Fi network
  • Weak or low Wi-Fi signal strength
  • Unable to access the Internet

This article outlines general basic troubleshooting tips and techniques for Wi-Fi on the device. For information on using an Internet connection with iPad applications, see the User Guide.

Essential Troubleshooting

Basic Troubleshooting

  • Check that you are in range of your Wi-Fi Access Point.
  • Check whether other devices (e.g. laptops) are able to connect to the Wi-Fi network and access the Internet.
  • Check for sources of potential interference.

If you're unable to locate a nearby network

  • Check to see if the network is available by tapping Settings > Wi-Fi and choose from the available networks listed there. Note: It may take a few seconds for the Wi-Fi network name to appear.
  • Wi-Fi networks configured as "closed" or "private" do not broadcast the network name to Wi-Fi devices.
    o Join a "closed" or "private" network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password. (On campus use AirOrangeHelp to configure your wifi)

After joining a Wi-Fi network, if you notice the signal strength is weak or fluctuates

  • Try moving closer to the Wi-Fi Access Point to see if the Wi-Fi signal improves.
  • Remove iPad from any cases, stands, or other attachments to see if the Wi-Fi signal improves.
  • Open Safari and try to load a webpage to see if the Wi-Fi signal improves.

If you are unable to access the Internet while connected to a network

  • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks. (On campus this would be AirOrangeX.)
  • Verify that the Wi-Fi network settings are correct. You can view and configure network-specific settings, including IP address, DNS, and Search Domain settings using the following steps:
    o Tap Settings > Wi-Fi.
    o Locate the Wi-Fi network you are currently using and tap
  • If you've verified your settings are correct and the issue persists, try the following steps:
    o Use "Renew Lease" to acquire new IP address, DNS, and Search Domain information from the Wi-Fi network.
    o Use "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again. Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.

If you are still unable to join a Wi-Fi network, or are unable to access the internet while connected.

  • Reset network settings by selecting Settings > General > Reset > Reset Network Settings.
    o Note: This will reset all network settings, including passwords, VPN, and APN settings.
  • Restart the device
    o Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the power button to turn it back on.

TroubleShooting iPad


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