General troubleshooting when iPad has problems connecting to Wifi. Non-SU Wireless locations
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When using a Wi-Fi network with your iPad, you may occasionally encounter the following issues:;
- Unable to locate a nearby Wi-Fi network
- Weak or low Wi-Fi signal strength
- Unable to access the Internet
This article outlines general basic troubleshooting tips and techniques for Wi-Fi on the device. For information on using an Internet connection with iPad applications, see the User Guide.
- Check that you are in range of your Wi-Fi Access Point.
- Check whether other devices (e.g. laptops) are able to connect to the Wi-Fi network and access the Internet.
- Check for sources of potential interference.
If you're unable to locate a nearby network
- Check to see if the network is available by tapping Settings > Wi-Fi and choose from the available networks listed there. Note: It may take a few seconds for the Wi-Fi network name to appear.
- Wi-Fi networks configured as "closed" or "private" do not broadcast the network name to Wi-Fi devices.
o Join a "closed" or "private" network by tapping Settings > Wi-Fi > Other and entering the Wi-Fi network name, security, and password. (On campus use AirOrangeHelp to configure your wifi)
After joining a Wi-Fi network, if you notice the signal strength is weak or fluctuates
- Try moving closer to the Wi-Fi Access Point to see if the Wi-Fi signal improves.
- Remove iPad from any cases, stands, or other attachments to see if the Wi-Fi signal improves.
- Open Safari and try to load a webpage to see if the Wi-Fi signal improves.
If you are unable to access the Internet while connected to a network
- Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks. (On campus this would be AirOrangeX.)
- Verify that the Wi-Fi network settings are correct. You can view and configure network-specific settings, including IP address, DNS, and Search Domain settings using the following steps:
o Tap Settings > Wi-Fi.
o Locate the Wi-Fi network you are currently using and tap
- If you've verified your settings are correct and the issue persists, try the following steps:
o Use "Renew Lease" to acquire new IP address, DNS, and Search Domain information from the Wi-Fi network.
o Use "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again. Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
If you are still unable to join a Wi-Fi network, or are unable to access the internet while connected.
- Reset network settings by selecting Settings > General > Reset > Reset Network Settings.
o Note: This will reset all network settings, including passwords, VPN, and APN settings.
- Restart the device
o Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the power button to turn it back on.
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