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Welcome to the home page of IT-related resources at Syracuse University. Below you will find links to pages and websites for academic and enterprise services as well as applications provided by Information Technology Services (ITS) and/or additional schools, colleges, and administrative units throughout campus.

Additional details are available on both the ITS Student Services and ITS Faculty and Staff Answers pages.

Questions about the services below? Do not hesitate to contact us or request help or details.

Teaching and Learning Resources: Additional teaching and learning resources, including classroom technology support information, is available on the Teaching and Learning home page.

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ITS Services and Applications

Information Technology and Services (ITS) provides a variety of services for students, faculty, staff, alumni, and more. Below you will find a list of key ITS provided applications and services, their login location, and a link to their support documentation.

Application/Service NameDescriptionLogin/Web LocationSupport Documentation
AdobeThe University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA).Adobe LoginAdobe Support
AnswersSyracuse University's knowledge base of technical, self-help information.AnswersAnswers Support
BlackboardBlackboard is a virtual learning environment and course management system.Blackboard LoginBlackboard Support
Cable TVSyracuse University residence halls are provided cable television services including the SpectrumU TV app.Spectrum AppCable TV Support
Campus MapITS provides a fully accessible 3D rendered map of campus to view exterior buildings and ground and interior floor plans.View the MapCampus Map (Concept 3D)
Classroom Technology (LEMP)Learning Environments and Media Production (LEMP) provides a multitude of academic technology services to campus.LEMP HomeLEMP Home
CollageCollage is a digital asset management tool intended to share images and graphics with the SU community and beyond.Collage LoginCollage Support
Computer LabsInformation Technology and Services has public computer labs conveniently located around campus for students to use.Password ManagementComputer Labs Home
Google Workspace

Google Workspace (previously called G Suite or Google Apps) is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google.

Google Docs
Google Drive

Google Apps
EmailSyracuse University has established email as a primary vehicle for official communication with students, faculty, and staff.SUMail Login
Exchange Login
Syracuse Email
FrevvoFrevvo is a forms and flows application available to Faculty and Staff at Syracuse University.Frevvo LoginFrevvo Support
IT AccessibilityTechnology accessibility at Syracuse University means ensuring that all technology is usable by the greatest number of students, faculty, and staff possible.Request Accessibility HelpITS Accessibility Home
KalturaA leading video platform powering any video experience for any organization.Kaltura LoginKaltura Support
ListservListserv provides mailing lists for groups of users.Subscriber's CornerListserv Home
LinkedIn LearningAn online library of high-quality video tutorials, created by industry professionals teaching a wide variety of software tools and skills.LinkedIn Learning LoginLinkedIn Learning Home
MySliceSyracuse University's online portal to critical information resources for applicants, students, faculty, and staff.MySlice LoginMySlice Support Home
NetID and Password ManagementAccess to the University's computing network and online services are controlled through the NetID user name and a password.NetID Self-ServiceAccounts and IDs Home
Office 365Active students, faculty, and staff can download and install Microsoft Office and other desktop applications.Office 365 LoginOffice 365 Home
Orange TrackerOrange Tracker (OT) is based from Atlassian's Jira, an issue management platform that allows teams, or departments to manage their tasks.Orange Tracker LoginOrange Tracker Support
PlayPositA tool for adding rich content and dynamic interactions to video.PlayPosit LoginPlayPosit Support
PrintingActive users are provided credit each academic year to print in ITS public computer labs.Printing LoginPrinting at SU
Remote Desktop Services (RDS)Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktops from any personal computer.RDS LoginRDS Support
Support ServicesITS provides a variety of support options for students, faculty, and staff.Request SupportITS Service Center Home
ZoomEngage, educate, and collaborate with HD-quality video and audio.Zoom LoginZoom Support




Other Campus Services and Applications

Additional campus services and applications are available to students, faculty, staff, alumni, and more. Below you will find a list of key applications and services provided by other campus departments, their login location, and a link to their support documentation.

Application/Service NameDescriptionLogin/Web LocationSupport Documentation
2U Support ServicesThe University has several degree programs facilitated and delivered through 2U. ITS does not have direct access to support these services.
2U Login2U Support
Remote Support Remote Support is a remote desktop support environment by BeyondTrust used by IT support groups across campus.Remote SupportRemote Support
Digital SignageThe campus allows digital content to be added to the screensavers, labs, etc. throughout campus.Digital SignageDigital Signage Support
ExpressionsExpressions is a service that allows Faculty to build academically required web sites using WordPress.Expressions LoginExpressions Support
GET Mobile AppGET is a place where students (and parents/guardians) can manage the FOOD and/or PLUS(not food) funds, find places to eat and more. GET LoginGET Support
QualtricsA unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff.Qualtrics LoginQualtrics Home
Rave Guardian Mobile App

Rave Guardian is a free app designed to keep you safe.

Download InstructionsRave Guardian Home
SU TodaySU Today allows subscribing to regular email delivery of the latest from Syracuse University News.SU NewsSU Today Support




Getting Help and Support

If you need technical assistance, ITS support is available anytime at help@syr.edu or 315-443-2677 during our phone support hours. The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, offers IT related support services for students on-campus.

Faculty and staff should contact their academic or administrative support personnel for issues related to their University issued or campus managed devices.The ITS Service Center does not have support personnel from your academic or administrative department.

For requesting technology assistance for events, please review the university events with technology support page. Additional resources and information is available on our Web Conferencing Solutions page.

Want to Learn More? ITS also provides IT-related learning opportunities for some of the systems listed above.

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