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Preparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend simply removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration. On macOS specifically, you may be required to perform this task AFTER your account is migrated. More migration details are available on the Exchange Email Migration to SUMail page.

There is a known issue configuring some Exchange accounts with Apple Mail in MacOS 10.14 Mojave and MacOS 10.15 Catalina. If you are unable to to update your password or configure your Exchange account in Apple Mail you can access your Syracuse University email by going to the web client at or download the Microsoft's Outlook mail client at


These screenshots are from macOS Catalina 10.15, your system may look different but the steps are the same. 

  1. Open System Preferences and select "Internet Accounts"

    system preferences window
  2. Press the plus ( + ) button and choose Exchange out of the list

    internet accounts window
  3. Enter in your email address: <netid>

    exchange drawer window
  4.  Choose "Configure Manually" as your log in option.

    press configure manually button screen

  5. Enter in your NetID password.

    enter password field

  6. Choose what apps you would like to synchronize and then press done. Your Exchange email is now fully operational inside of Apple Mail. 

    app sync check boxes