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Configure Apple Mail

There is a known issue configuring some Exchange accounts with Apple Mail in MacOS 10.14 Mojave and MacOS 10.15 Catalina. If you are unable to to update your password or configure your Exchange account in Apple Mail you can access your Syracuse University email by going to the web client at or download the Microsoft's Outlook mail client at


These screenshots are from macOS Catalina 10.15, your system may look different but the steps are the same. 

  1. Open System Preferences and select "Internet Accounts"

    system preferences window
  2. Press the plus ( + ) button and choose Exchange out of the list

    internet accounts window
  3. Enter in your email address: <netid>

    exchange drawer window
  4.  Choose "Configure Manually" as your log in option.

    press configure manually button screen

  5. Enter in your NetID password.

    enter password field

  6. Choose what apps you would like to synchronize and then press done. Your Exchange email is now fully operational inside of Apple Mail. 

    app sync check boxes