About Multi-factor Authentication (MFA)
Multi-Factor Authentication (MFA) is currently enabled for all Syracuse University Faculty, Staff, and Students accessing SUMail, Office365, MySlice, Blacbkoardand many other web-based applications.
MFA is an added verification step during authentication that helps to prevent the unauthorized use of NetIDs and passwords by ensuring that only the account owners themselves can access their account. Commonly described as two-step, two-factor, or “something you know and something you have.” In this analogy, “something you know” refers to your NetID and password and “something you have” is a timed, unique code generated just for you.
Table of Contents
Available Authentication Methods
There are multiple methods to authenticate with. Your chosen methods can be managed at mfa.syr.edu.
| Method | Process | Notes |
|---|---|---|
| Notify me through the app | Uses Microsoft Authenticator app to push notification to the device. A code is also provided in the app to verify you requested login. | Recommended option. Allows you to press "Approve" on your mobile devices as your second factor. |
| Use verification code from app | Uses Microsoft Authenticator app to provide verification code inside the app | Recommended only when internet connectivity is unavailable. |
| Text code to my authentication phone | SMS Text to mobile device | Country code must be provided and international rates may apply. |
| Call my authentication phone | Call to configured phone number | Country code must be provided and international rates may apply. |
Configuring Your Account
First-time Setup
Follow the First time set-up for Microsoft Multi-Factor Authentication.
Using the Microsoft Authenticator Mobile Application
Example: Using the Microsoft Authenticator app
You can manage or update your authentication settings at mfa.syr.edu
Traveling with MFA, including Syracuse Abroad and International Students
If you are traveling and need to access your account, be sure to configure authentication methods you will have available prior to traveling. You can manage or update your security verification methods at mfa.syr.edu.
Going Abroad?
Syracuse Abroad students should configure their MFA as soon as possible, download and configure the Microsoft app on their mobile device, and take their mobile device when they go abroad. Configuring before you leave enables your continuing access to protected University accounts regardless of location. Students should ensure their authentication methods function correctly, and should be sure to have their configured mobile device when they go abroad.
No Methods Available While Traveling or Abroad? If you have any limitations which prohibit the use of the authentication methods while traveling, please contact the ITS Help Desk
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel.