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Fixing the "Attachments disappear when forwarding" issue.

Adobe Acrobat has this sleek new plugin for Outlook called Adobe Send and Track.  One problem, if it’s enabled it can cause a bug which will make it so that attachments on forwarded emails will disappear!  We found that by disabling it from the add ins menu and restarting outlook this problem gets solved instantly.

  • In Outlook, Select the "File" Menu.

Select FIle Menu

  • Select "Options".

Select Options

  • Select "Add-ins".

Addins highlight

  • At the bottom of the Add-ins page click the "Go..." button to Manage the COM Add-ins

Go Highlight

  • Uncheck the checkbox next to "Adobe Send & Track for Microsoft Outlook - Adobe" and then Click the "Ok" button

Uncheck and Ok Highlight

Close Outlook and Re-open Outlook and PDF attachments should work as expected.


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