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Available Authentication Methods

  1. Mobile App (recommended)

  2. Authentication phone: Code sent via text or call

  3. Office or alternate phone: Code sent via call

Can't use one of these methods? Please contact the ITS Help Desk or 315-443-2677

Download and install the Microsoft Authenticator app for Android, iOS, or Windows Phone. Search for "Microsoft Authenticator" and look for the blue lock.  

Picture of Microsoft Authenicator application

Set up the Microsoft Authenticator App

 Picture of Mobile app selection using Microsoft authenticator       


  1.  How do you want to use the mobile app? 

    1. Receive notifications for verification (the app will send you a pop-up notification on your smart device)

    2. Use Verification Code (the app will generate a random passcode for you to enter)

  2. After selecting one of the above options click "Set up" 

  3. Configure mobile app (shown below is an EXAMPLE of the image you will see)

  4. Scan QR code into Microsoft Authenticator app and click next

  5. Microsoft will try and verify your phone

  6. You may be asked to provide an alternate phone number in case you lose access to mobile app (see below) 

    Picture of providing alternate number

  7. You can now select "Done" to finish set up

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Set up using Authentication Phone

Authentication phone

  1. Select "Authentication phone" from the drop down list

  2. Select your country or region and enter your phone number

  3. Select which method you would like to use your phone

  4. Click "Contact me"

  5. Once receiving the phone call or code by text please enter that code in provided space

    Method for Authentication phone

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Changes to your Two-Factor Authentication (2FA) / Adding an Alternate Number

Two-factor authentication needs to have your most current information in order to be the most effective.

  • If you ever need to change these settings, for example, you have a new phone number or you wish to change your verification method please go to the Microsoft 2FA Management Page:

  • If you are traveling abroad and have 2 different phones: You can add a foreign phone number on the settings page ( under "alternate number", however you must do this before you begin your travel or start using the alternate number.
    • If you are traveling abroad but use the same phone, changing its number when traveling: The mobile app is highly recommended if you bring the same phone with you when traveling, however, you can choose to use the alternate number method as well.

  • To sign in with the alternate number, enter your email and password. Then when you see the 2FA prompt, click the link that reads "Sign in another way". 

  • If you wait about 60 seconds and do not enter any 2FA information, Microsoft will redirect you to a screen that reads "We didn't hear from you" at the top. If this page appears, you can still sign in using an alternate phone number by clicking the link that reads "get a code a different way".

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