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Syracuse University Remote Access (SURA) is a tool provided by Syracuse University to automatically configure a Windows PC to securely connect to university resources via Virtual Private Network (VPN). Using SURA you can access University network drives (H drive), connect to SU's VPN (virtual private network), use network printers at SU, and access your email via a web client. SURA is available by visiting sura.syr.edu

macOS?

The SURA tool is intended to be used for Windows 10. If you require a secure connection to access University resources via virtual private network (VPN) on a macOS device, please follow the steps on the Configure VPN on macOS page.

How to Use the SURA Utility on Windows

Download SURA to your Computer

Go to the SU Downloads page to obtain the SURA utility. When prompted, save the sura.exe file to a location you will be able to easily find again on your local computer (such as your desktop or documents folder).

Launch SURA

Double-click on the sura.exe file. Enter your SU NetID username and password in the appropriate fields and click Connect.

SURA login

Select an action

Depending upon your status with the University such features as Remote Desktop, Connect Drives, Open Email and Network Printing will be available through the SURA interface. Note: Green progress bars will appear under the Remote Desktop, Connect Network Drives and Open Email buttons while the SURA utility is verifying its connection to these resources. Greyed buttons mean you do not have rights to that function.

SURA Action Options

Open Email

When available, SURA will provide you with access to the planned Outlook Web Access email. Clicking the Open Email button launches an Internet Explorer 7 Web browser window and (in the example below) displays Outlook's Web Access interface ( https://exchange.syr.edu/) . When prompted, enter your SU NetID username and password.

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Network Printers

Printing to SU network printers from your remote computer is possible through SURA. You can find printers by the printer's Name or building Location. Please consult with your local IT staff to learn printer naming conventions used in your department. In the example below, a search for printers in the location "Maxwell" was done. Note: While the SURA utility will allow you to search all printers in the University's directory system, you can only print to printers to which you have been assigned proper permissions. Students can print to all ITS-supported public computer lab printers.

SURA Options

Printer Location Results

From this list you can identify printer(s) you can print to from University computers and add to your remote computer with a simple double-click. If prompted with a message "To use the shared printer?" click the "Install Driver" button. If you want to automatically connect to this printer, check the box at the bottom of the list.

Network Printers Search Results

Options and Settings

Several configuration options are available under the Tools > Options menu. (Recommended settings are checked by default.) In this window you can enable the automatic mapping of Network Drives and assign specific (alternate) drive letters to them on your remote computer. Any printer set to automatically be connected to through SURA can be removed as well.

Options and Settings

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Minimizing and Exiting the SURA Utility

When the SURA window is minimized or closed, all connections and functionality is maintained. You will see a small SURA icon running in the System Tray (icons to the left of the clock).

Exiting the SURA Utility (continued)

To fully disconnect the SURA utility and your remote computer from the University network, right-click on the SURA icon in the System Tray and select Exit and Disconnect. Vista users may see an error message when shutting down if SURA is not shut down first.

Disconnecting from SURA

Additional Resources and Support

ITS Downloads

Remote Access Home

Student On-Campus Data Storage Drive

SURA Installation Errors and Troubleshooting

Getting Help

If you require addition assistance for the information above, or any IT related issues, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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