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  1. Sign into computer with assigned Clinic account
  2. Launch 'Adobe Creative Cloud' application

    Notice

    Launching any other Adobe applications first will result in an 'Access Denied' error message when following these directions.


  3. When prompted to sign in, enter Clinic account info in format "CLNC001@syr.edu"
    Adobe Creative Cloud sign in window

  4. A Microsoft prompt for 'More information required' is displayed, choose 'Use a different account'
    Microsoft 'More information required' prompt

  5. At the pick an account screen, choose “Use other account” option and log in with the user's NetID information (username is NetID@syr.edu and password is NetID password)
    Microsoft 'Pick an account' promptMicrosoft 'Sign in' prompt

  6. MFA will prompt for completion

  7. A Microsoft prompt to 'Stay signed in?' will be displayed, the user may opt for either choice
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