Some of the most common issues that we see emailed in to soehelp and their resolutions.
First you will want to check your home Internet connection to ensure network access is stable
For PC clients:
rasdial.exe "SU Device Tunnel VPN"
After another minute or so, you should be able to access the G: drive reliably, and Outlook should function as expected
If possible, bring the laptop to campus and restart while connected to SUAD/AirOrangeX to receive updates to help resolve the VPN connection issues
For Mac clients:
After the email migration to SUmail the preferred method for Outlook to connect is to use what is called "Cached Exchange Mode". This was not a default option that was enabled and so now some clients may experience connection issues with Outlook. ITS is working on a University wide solution for this but in the mean time a manual change can be made on the client side. See how to enable this setting.
Some key notes about this setting:
Adobe DC is now user licensed which means clients will need to sign in periodically to reactivate the software. If you are stuck in a trial mode you will need to use the Help menu and select Sign Out. From there you should be able to sign back in with your SU email address and password. Learn more about how to sign in to Adobe.
Fillable PDFs need to always be filled out with Adobe DC. This can be the Pro/DC version we have licensed on campus or the free Reader version anyone can get.
Most issues we see are students or outside clients utilizing Preview on mac, Browsers, or some other application to fill out PDFs. While these do let you fill in the forms they do not save properly when they are then viewed on Adobe DC for other users. We strongly encourage everyone to use Adobe Reader/DC to minimize these problems.
There are times where the form is still not showing the filled in fields properly. There is a bug with Adobe where it does not display the fields correctly. To fix this follow the steps below:
The PDF should now display the filled in forms without the default blue highlight color covering it up.