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Problem Description

If you receive the error "User does not exist" when attempting to add enrollments to a course or organization in Blackboard, follow the steps outlined below.

Solution

In order to enroll a user in a course or organization, the user must have a valid and activated NetID as well as an existing active account in Blackboard.

If the user's NetID is not found when attempting to add him/her to a course or an organization, gather the following information:

Sources and Relevant Links

Add or Remove Users from an Organization