What is the "Email This Issue" plugin?

Automatic email notification to issue stakeholders (reporter, assignee, watchers) is governed by the project's notification scheme (see Notification Schemes), but you may want to send emails to individuals not named on the issue or send email to stakeholders that is not related to an issue change. For example, you may need information from someone in order to resolve the issue.  The JIRA Email This Issue (JETI) plugin provides the ability to send email from issues to any email address and/or people in a project role.

If the email recipient replies to an email sent using "Email This Issue" and they are in the users group for that project, the reply will be added as a comment to the issue.  The person will still not be able to view the issue unless they are the reporter or a consultant/observer within the project.

Email sent using "Email This Issue" will be recorded in the "Email" tab of the issue.  Notification emails automatically generated by the notification scheme, and emails sent using "Request for Feedback" do not appear in this email tab.

Using "Email This Issue"

To access "Email this Issue:"

  1. Navigate to the issue from which you wish to send email.
  2. Click the "Email" button located in the upper right of the issue screen,
    OR select "Email This Issue" by selecting "More"  on the workflow menu and then "Email This Issue"


The "Email This Issue" Screen now appears:

Jira Email This Issue field screen

Note that a "preview" button is available at the bottom of the Body field.  This preview button is only for previewing any text formatting entered into the box for "Body:"  It does not preview the entire message.

Jira Email This Issue attach screen

Use the "View/Hide" button in the upper left-hand corner to display the issue details in the second column (assignee, reporter, summary, status, description, etc.) or hide the issue details from the screen display.  This button will affect what issue details are contained in the email sent.  

Configure the fields for the email that will be sent:

Caution should be used when sending to recipients by role.  Selecting the Consultants role from the drop down menus of the second box below the "Recipients (To):" or the "Copy recipients (Cc):' fields can result in a large number of people receiving the notification, if the project in which the issue resides has many users in the Consultant role.  Contact the project lead to make sure it is appropriate to send to the Consultants role.

Email Options Button

Use the "Email Options" button in the upper left-hand corner of the issue  to further control the behavior and format of the email that is generated.

Jira Email This Issue options screen

NOTE:  These options will only affect email sent using the "Email" button.  The options do not affect email notifications generated automatically by Orange Tracker and email generated by "Request Feedback."

Previewing Email and Saving Settings

Before sending the email, select the "Preview" button at the bottom of the email to see what the email will look like.

Jira Email This Issue preview screen

You can also save the options you selected using the "Email Options" button to be used in future emails sent (applies only to email sent using the "Email" button).  Use the "Send and Save Settings" button to save the selections you made under "Email Options" (recipients, subject, body, attachments, and template are not part of the saved settings)  These settings are per user and browser specific.  If you use multiple browsers with Orange Tracker, you will need to set the email options in each browser.

To send an email without saving the email options, use the "Send" button.

Sample Email

Below is a screenshot of an email generated by the "Email" button.

Jira Email This Issue Email Sample