When signing into Whitman Remote Desktop/RDS.syr.edu, after you enter your email@example.com email address as your username, ensure you select 'Work or School account' - otherwise you will not be able to utilize Whitman Remote Desktop.
Whitman Remote Desktop is a remote desktop session available to Whitman faculty, staff, and students by logging into https://rds.syr.edu. It provides a Computer Lab experience accessible over the internet and from any internet-connected device. Whitman Remote Desktop is the best way for students to use course-required software.
We have Whitman Remote Desktop for three reasons:
Please Note: Users logging into rds.syr.edu at times may experience a small delay during the login process. Please be patient.
Click here for the full list of software installed on Whitman Remote Desktop
Open your favorite web browser and go to https://rds.syr.edu.
At this website, you will be asked to log in using your SU NetID and Password.
If you are experiencing connection issues, you may have a better experience by downloading Whitman Remote Desktop's .rdp file and opening it with Remote Desktop Connection (if you are using Windows) and using Microsoft Remote Desktop (if you are using a Mac) to open it.
To change this .rdp file setting, click the Settings gear at the top right of rds.syr.edu (after logging in with your NetID and password):
Ensure the "Download the rdp file" radio button is selected:
Next time you click on Whitman Remote Desktop's icon, it will instead download a .rdp file to your computer which you can then open and login.
If you wish to go back to using Whitman Remote Desktop within your web browser, simply go back into Settings and switch the radio button to "Open resources in the browser".
Using the file that was created previously, you put file anywhere for use later. Simply copy the file from your downloads folds Whitman Remote Desktop.rdp and place where best suits your needs.
Double click on the file and will open Remote Desktop Services and connect you to Whitman Remote desktop that was previously used.
The first time you use Whitman Remote Desktop on a Mac you will need to do the following:
Currently, the best and fastest in-browser experience is with Microsoft Edge, which can be installed on any device. Edge can be downloaded here: https://www.microsoft.com/en-us/edge
Once you've logged in, you will see an icon named Whitman Remote Desktop (you will also see SULabs, and any other custom session you may have access to).
Click the Whitman Remote Desktop icon, check the box that says "Don't ask me again for connections to this computer", and click "Allow". You will be connected to the Remote Desktop within your web browser which will give you access to your desktop, H: + G: network drives, and applications available on any Whitman lab computer.
Going into Full-Screen mode (double-ended arrow next to the gear) can cause the connection to go black. This issue currently is known to affect all browsers.
Errors and Resolution: "Connection Failed: The RDP file could not be downloaded. If this keeps happening, please contact your system administrator"
Resolution: Clear browser cache - and reload RDS.SYR.EDU. (How to clear your browser's cache.)