Phone answering greeting/protocol:
"Good morning or Good afternoon - physics department, (say your name) __________ speaking, how may I help you."
*Be sure to get the caller’s name, company or organization affiliation and purpose for the call – Ex. ”May I ask what the call is in regard to?”
Jennifer Ross - Department Chair - please take a message or put the person on hold and let Jenny know who is calling, nature of the call and ask if she is able to take the call if she is in the office. If out of the office take a message and send her an email with the details of the call/inquiry
Yudaisy Salomon Sargenton - Operations Specialist x5980. A message can also be taken and email Yudaisy email@example.com with the call information to return the call.
Juliette Rawda - Academic Coordinator - x3888. A message can also be taken and email Juliette (firstname.lastname@example.org) with the call information to return the call.
Patti Ford - Budget Manager - 315.729.5263 She will receive little to no calls on the main office line, but if so, take a message and email her with the details at email@example.com
Sean Kelly - Budget Administrator - x1915. A message can be taken and email Sean (firstname.lastname@example.org).
Barbara Daley - x5960. A message can be taken and email Barbara (email@example.com).
Cassandra Ellis - Administrative Assistant II x5129. If no answer, it will automatically go to voice mail and she will get an auto email with the call message details from the caller.